Monica Davenport
Brooklyn Park,MN
Summary
During my tenure at Summit Academy OIC, I have focused on making our student success and work readiness departments as effective as possible. I bring a rare combination of clinical training and operational leadership to my work every day. My goal for this next step is to use my detailed knowledge of our accreditation standards to ensure our programs remain high-impact and inclusive. I am deeply committed to continuing my professional growth here and helping our organization meet its long-term strategic vision.
Overview
16
16
years of professional experience
Work History
Student Success Manager
Summit Academy OIC
07.2013 - Current
- Provide leadership and operational oversight for student success functions supporting Healthcare, Carpentry , Information Technology and Financial Services students and workforce training programs.
- Supervise Student Success Specialist and Workforce Readiness specialists, ensuring consistent support across all shifts.
- Collaborate with instructional staff to align student advising, attendance monitoring, and retention strategies with training and accreditation expectations.
- Monitor student progress, attendance, and professional readiness; lead interventions to address barriers to completion.
- Manage accurate student documentation, compliance records, and reporting across multiple systems.
- Conduct regular check-ins with at-risk students, identifying areas for improvement and developing action plans.
- Handled sensitive procedures, such as student terminations and academic or behavioral warnings, with tact and diplomacy
Internal Auditor
Educational Credit Management Corporation
10.2023 - Current
- Review over 100 employees data entry daily.
- Evaluate and review internal data entry processes to ensure accuracy, consistency, and data integrity.
- Conduct audits of staff data entry to ensure internal standards and regulatory requirements.
- Document audit evidence thoroughly in work papers and tracking systems.
- Draft clear audit findings and corrective action recommendations for leadership review.
- Lead bi-monthly training sessions for staff on audit findings, compliance expectations, and corrective actions.
- Support continuous improvement by identifying trends, risks, and opportunities to strengthen internal controls.
Pediatric Telephone Triage
CareLine
04.2025 - Current
- Provide pediatric telephone triage using established clinical protocols and procedures.
- Assess symptoms and determine appropriate levels of care, including same-day appointment scheduling for ill children.
- Communicate effectively with physicians regarding patient needs, proposed medications, lab orders, and immunizations.
- Support quality assurance efforts by providing timely feedback, assisting with reporting, and participating in auditing activities.
- Contribute to projects and process improvement initiatives focused on patient care coordination and service efficiency.
Childcare Provider
Agape Daycare
12.2010 - 01.2013
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided care to over 15 children.
Customer Service Representative /Patient Care Advocate
Express Scripts Inc
01.2010 - 12.2010
- Handled 70-80+ inbound/outbound calls daily from members, providers, and physicians regarding Pharmacy Benefit Management (PBM) benefits.
- Educated members on maximizing their pharmacy benefit plans, including converting to home delivery (mail order) for convenience and cost-savings.
- Researched and resolved complex inquiries regarding claims, coverage, and shipping using multi-screen computer systems.
- Maintained strict HIPAA compliance while documenting, escalating, and resolving issues in a common database.
- Identified and addressed potential medication adherence opportunities, flagging gaps in care for pharmacist review.
Education
Certificate - Licensed Practical Nurse
St. Catherine University
Minneapolis, MN05.2023
Certificate - Community Health Worker Training
Summit Academy OIC
Minneapolis, MN05.2013
Certificate - Phlebotomy
Phlebotomy Training Specialists
Minneapolis, MN01-2013
Associate of Applied Science - Child Development
Minneapolis Community And Technical College
Minneapolis, MN05-2008
Skills
- Team leadership
- Resource allocation
- Strategic thinking
- Time management
- Multitasking
- Effective communication
- Dependable and responsible
- Flexible and adaptable
- Decision-making
- Experience with student information systems
- Critical thinking
- Team-based project collaboration
- Problem-solving
Timeline
Pediatric Telephone Triage
CareLine
04.2025 - Current
Internal Auditor
Educational Credit Management Corporation
10.2023 - Current
Student Success Manager
Summit Academy OIC
07.2013 - Current
Childcare Provider
Agape Daycare
12.2010 - 01.2013
Customer Service Representative /Patient Care Advocate
Express Scripts Inc
01.2010 - 12.2010
Certificate - Licensed Practical Nurse
St. Catherine University
Certificate - Community Health Worker Training
Summit Academy OIC
Certificate - Phlebotomy
Phlebotomy Training Specialists
Associate of Applied Science - Child Development
Minneapolis Community And Technical College