Traci Butts
Salt Lake City,UT
Summary
Seasoned Support Coordination professional with extensive experience in person-centered planning, Medicaid waiver services and regulatory compliance. Proven ability to coordinate comprehensive supports, advocate for individual choice, and connect individuals with community based resources. Committed to empowering people with disabilities to live self-directed lives with dignity and respect.
Overview
26
26
years of professional experience
Work History
Support Coordinator
DSPD / Superior Support Services
Salt Lake City, UT
03.2008 - Current
- Provide quality support coordination to individuals and families dealing with severe disabilities — visit regularly to ensure health and safety needs are met. Coordinate services to people with disabilities that support them to be healthy and safe and to lead self-determined lives to the best of their ability. Consistently assess all ongoing and unmet needs of people on the Medicaid waiver. Should concerns arise, appropriate interventions are implemented immediately and followed through for an acceptable resolution. Review, maintain and budget for everyone on the case load ensuring accuracy and proper spending of DSPD funds. Ensure billings are within the individualized budget plan for each caseload member. Advocate for budget increases for individuals in emergency situations. Update and maintain currency of all demographic information for caseload. Compile and maintain caseload files for compliance with agency standards including all eligibility information. Data input into USTEP system for all correspondence involving caseload including monthly logs, contact(s) and written, verbal/phone conversations, and face-to-face contacts, update employment records. Additional input includes scheduling and writing of the annual Person-Centered Support Plan (PCSP), incorporating the principals of Self-Determination and informed choice; equality and open communication; tailored supports specifically targeting specific need(s); review and determination of natural supports; development of support strategies that are linked to the PCSP. Complete all required paperwork ensuring division standards. Facilitation and ensuring quality treatment planning and participation by all involved in the individual's life. Assist individuals in acquiring the necessary skills to conduct their own meetings and support strategies. Complete UCAN assessments as needed. Maintain and update confidential records including personal information, medical/dental treatments, medications and any other health related information required to maintain Medicaid, Medicare, and Social Security Benefits. Review of all required paperwork ensuring DSPD quality assurance standards are met. Provide community resources to individuals and families along with crisis interventions as needed. Interaction with various outside agencies including Dept of Workforce Services, Social Security, Division of Child & Family Services, Vocational Rehabilitation, Huntsman Mental Health Institute, Adult/Child Protective Services, school districts and medical/dental/mental health professionals.
- Case Management & Budgeting Expertise
- Extensive Knowledge of Community Resources
- Experience Serving Vulnerable Populations
- Commitment to Client Confidentiality
- QIDP Certified
- UCANS Certified
- Proficient with PC and Specialized Software
- Skilled in Use of Printers, Copiers, Scanners, and 3-D Printers
Section 8-Specialty Program Housing Specialist
Housing Authority for the County of Salt Lake
Salt Lake City, UT
08.2005 - 03.2008
- Compile and maintain case load files of individual and family participants. Collect, analyze and input sensitive data required in calculating monthly rental assistance based upon family composition, status, and income. Ensure record keeping systems are accurate to complete reports monthly to county agencies. Professionally and efficiently present HUD policies and procedures for applicable programs. Communicate efficiently and effectively to resolve complaints between landlords and tenants. Ability to work well under extreme stress/deadlines. Collaboration with various populations including youth aging out of foster care, indigent, low income, disabled, families, elderly and incarcerated/felony populations. Implement and maintain client/counselor confidentiality.
- Case Management Skills — Liaison to Multiple Referral Agencies
- Vast Knowledge of Community Resources
- Experience with High Volume Case Load
- Client Confidentiality
- All Standard Office Equipment – computer, copier, fax machine
Office Manager
Valley Mental Health Community Treatment Program
Murray, UT
12.1999 - 08.2005
- Responsible for the workflow of clerical personnel and duties. Supervisory responsibilities to all clerical staff. Coordination of facility maintenance and repairs. Responsible for AP/AR, recreational account budgeting and bldg./van maintenance, client and unit specific medication billings and balances. Maintain positive and professional relationships with other community organizations and resources. Responsible for ordering and maintaining all office supplies and machinery. Compilation of confidential meetings from supervisory/leadership organization within the unit.
- Monitor & Maintain Unit Specific Accounts and Budget
- Written & Oral Communication Skills
- Supervisory Experience
- Client Confidentiality
Education
Bachelor of Science - Human Services
University of Phoenix
Salt Lake City, UT06-2007
Skills
- Microsoft Office
- PowerPoint & Spreadsheets
- Scanning and Copy Machines
- Email, Inter/Intranet
- TDD Line
- USTEPS
- E-Rep (Dept of Workforce Services)
- Computer literate
Timeline
Support Coordinator
DSPD / Superior Support Services
03.2008 - Current
Section 8-Specialty Program Housing Specialist
Housing Authority for the County of Salt Lake
08.2005 - 03.2008
Office Manager
Valley Mental Health Community Treatment Program
12.1999 - 08.2005
Bachelor of Science - Human Services
University of Phoenix