Traci Castranova
Fort Worth,TX
Summary
Customer-oriented sales professional with 20 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
Work History
Sales Associate
The Loft
Fort Worth, Tx
11.2024 - Current
- Assisted customers in selecting clothing and accessories based on personal style.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems for seamless checkout.
- Educated customers about current promotions and products to enhance their shopping experience.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
Sales Representative
The Container Store
Fort Worth, TX
11.2020 - Current
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate
The Loft
Fort Worth, Tx
11.2024 - 11.2025
Cashier/Food Preparation Worker
American Food & Vending Corp.
Dallas, TX
06.2021 - 02.2023
- Replenished and organized department supplies throughout each shift.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Stored food in designated containers and storage areas to prevent spoilage.
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Removed trash and cleaned kitchen garbage containers.
- Worked in fast-paced, ever-changing environment.
Team Lead
American Food Vending
Dallas, TX
06.2019 - 04.2020
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Rotated through series of different stations based on team needs.
- Documented production levels and materials used to keep management informed.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained daily inventory to facilitate successful material distribution.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
Education
Bachelor of Science - Christian Education
Texas Wesleyan University
Fort Worth, TX05.2000
Skills
- Key Account Generation
- Product Merchandising
- Tray Assembly
- Salad Creation
- Customer Service
- Decision Making
- Verbal and Written Communication
- On-Site Product Demonstrations
- Processing Payments
- Effective Customer Upselling
- Opening and Closing Procedures
- Food Safety and Sanitation
- People Skills
- Reliable & Trustworthy
Timeline
Sales Associate
The Loft
11.2024 - Current
Sales Associate
The Loft
11.2024 - 11.2025
Cashier/Food Preparation Worker
American Food & Vending Corp.
06.2021 - 02.2023
Sales Representative
The Container Store
11.2020 - Current
Team Lead
American Food Vending
06.2019 - 04.2020
Bachelor of Science - Christian Education
Texas Wesleyan University