Traci Dougherty
Amarillo,TX
Summary
Remote High-Ticket Closer| Sales Professional
Dynamic sales professional with a proven track record in securing deals and cultivating strong client relationships. Certified closer through She Sells | Shelby Sapp, equipped with comprehensive training in the full sales call structure, including Discovery, Pitch, Objection Handling, and Re-Close. Successfully completed high-ticket Zoom role-play sales calls, demonstrating adeptness in real-world scenarios. Developed exceptional confidence, emotional intelligence, and mastery in objection handling through targeted coaching and constructive feedback.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Jason Chafe State Farm
Amarillo, TX
02.2024 - 02.2026
- Enhanced client satisfaction by clarifying policy details and payment procedures. Streamlined coverage updates and initiation processes for improved client experience. Fostered strong client relationships through effective communication and support.
- Managed and safeguarded sensitive information with utmost confidentiality.
- Monitored and validated each adjustment made by team members to maintain quality standards.
- Identified and pursued potential clients to drive business growth and expansion.
- Educated clients on life protection benefits to enhance understanding and security.
Receptionist
Lawyer's Title
Amarillo, TX
02.2022 - 02.2024
- Managed front desk operations, ensuring efficient communication between clients and staff.
- Assisted clients with inquiries, delivering exceptional customer service in a fast-paced environment.
- Answered phone promptly and directed over 50 incoming calls to daily.
Member Service Specialist/Interim Assistant Branch Manager
Education Credit Union
Amarillo, TX
11.2014 - 02.2022
- Guided members in establishing accounts and navigating loan options to ensure a seamless banking experience.
- Screened prospective loan applicants by conducting thorough interviews to determine qualification for loan approval.
- Ensured adherence to bank underwriting policies and federal lending regulations.
- Processed cash register transactions to ensure accurate financial reporting and customer satisfaction.
- Educated customers about product options to exceed their experience.
- Facilitated efficient service for multiple customers concurrently to enhance satisfaction in a demanding setting.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Facilitated member account inquiries, ensuring prompt and accurate resolution of issues.
- Assisted members in navigating online banking tools, enhancing digital engagement.
Teller
FirstBank Southwest - Wolflin Banking Center
Amarillo, TX
06.2014 - 11.2014
- Assisted customers with account inquiries, providing exceptional service and tailored solutions.
- Managed cash drawer operations, maintaining precise cash handling procedures and balancing daily totals.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Sales Associate
Versona
Amarillo, TX
04.2014 - 10.2014
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
Education
No Degree - Business Administration
Amarillo College
Amarillo, TX2016
Skills
- Building rapport
- Objection handling
- Time management
- Closing techniques
- Attention to detail
- Critical thinking
- Organizational skills
- Detail-oriented and organized
- Outgoing and friendly
- Independent self-starter
Certification
Remote High-Ticket Sales | She Sells Academy (Shelby Sapp)
Timeline
Customer Service Specialist
Jason Chafe State Farm
02.2024 - 02.2026
Receptionist
Lawyer's Title
02.2022 - 02.2024
Member Service Specialist/Interim Assistant Branch Manager
Education Credit Union
11.2014 - 02.2022
Teller
FirstBank Southwest - Wolflin Banking Center
06.2014 - 11.2014
Sales Associate
Versona
04.2014 - 10.2014
No Degree - Business Administration
Amarillo College