Traci Ellison
Brooklyn,NY
Summary
Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
34
34
years of professional experience
Work History
Instacart Shopper
Instacart
12.2021 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
Banquet Server
Millennium Broadway Hotel
04.1998 - 05.2018
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Banquet Server
Ritz Carlton
09.2001 - 08.2002
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Business Center Representative
Millennium Broadway Hotel
05.1990 - 04.1998
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Streamlined the check-in process for clients, resulting in improved efficiency and reduced waiting times.
- Collaborated with team members to develop innovative solutions for client needs, leading to increased client retention rates.
- Maintained a clean and organized business center, ensuring a professional atmosphere conducive to productivity.
- Troubleshot technical issues for clients, quickly resolving problems and minimizing downtime.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Ensured that clients had everything needed to make their meeting run smoothly.
- Answered phone calls to handle customer concerns and complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Business Administration
St. John's University
Jamaica, NYBishop Loughlin High School
357 Claremont Ave.06.1986
Skills
- Customer service
- Effective communication
- Team collaboration
- Time management
- Interpersonal skills
Timeline
Instacart Shopper
Instacart
12.2021 - Current
Banquet Server
Ritz Carlton
09.2001 - 08.2002
Banquet Server
Millennium Broadway Hotel
04.1998 - 05.2018
Business Center Representative
Millennium Broadway Hotel
05.1990 - 04.1998
Business Administration
St. John's University
Bishop Loughlin High School
Similar Profiles
Laura MaxonLaura Maxon
Full Service Shopper at InstacartFull Service Shopper at Instacart
Jason DeBernardJason DeBernard
Software Engineer at InstacartSoftware Engineer at Instacart
DERRICK WILKERSONDERRICK WILKERSON
Escalation Specialist (Full-Time) at InstacartEscalation Specialist (Full-Time) at Instacart