Traci Elver
Woodruff,WI
Summary
Dedicated and experienced individual who is looking for a workplace that recognizes hard work and loyalty, that provides an environment in which I can grow and expand on my skills and knowledge. Personable, dedicated, and a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Private Caregiver
Kathryn Bryan
Madison, Wisconsin
08.2024 - 07.2025
- Provided daily personal care assistance for dementia client in private residence. Administered medications and monitored health conditions as required by care plans, and worked with medical personnel to track progress. Helped client with personal needs bathing to personal grooming.
Customer Experience Representative
NeuGen Health, LLC
Madison, WI
03.2022 - 12.2022
- Provide excellent service in response to requests or questions from customer and provider inquiries by supplying information about member benefits, eligibility, claims, and requirements of plan.
- Determine the various policy provisions, guidelines, provider requirements and procedures, and medical review and other procedures that apply to services.
- Access and research various information to provide complete, accurate answers and decisions to members and providers.
- Investigate and consider all facts and specific circumstances surrounding customer questions and/or concerns, and resolve problems accordingly with or without supervisor direction as necessary.
Customer Service Representative II
Bell Laboratories, Inc
12.1997 - 07.2019
- Worked with closed clientele base inputting high-end dollar amount orders.
- Followed through to ensure shipments arrive, and resolved any issues that may have occurred.
- Handled various carrier damage/loss claims, and worked closely with our shipping, accounting, and marketing departments.
- Provided outside sales representatives in the U.S., Canada, and Puerto Rico support through administration duties, and resolving any issues that may present in the field.
- Previously dictated the representative's assigned to me daily, weekly, and monthly management reports.
- Took calls from a multi-line phone system and directed them appropriately.
- Provided education, safety instruction, and direction on multiple products as well as poisoning situations, both human and non-target animals.
Education
Completed Sophomore credit requirements in -
Madison College
Lafollette High School
Madison, WISkills
- Project management abilities
- Problem-solving abilities
- Conflict mediation
- Customer relations
- Outlook
Custom
REFERENCES Available Upon Request
Timeline
Private Caregiver
Kathryn Bryan
08.2024 - 07.2025
Customer Experience Representative
NeuGen Health, LLC
03.2022 - 12.2022
Customer Service Representative II
Bell Laboratories, Inc
12.1997 - 07.2019
Completed Sophomore credit requirements in -
Madison College
Lafollette High School