Traci Fowler
Baldwyn,MS
Summary
Results-driven General Manager experience in implementing strategic initiatives that enhance profitability and sales. Achieved operational efficiencies and revenue growth through effective team motivation, training, and development in competitive environments. Focused on fostering strong team cultures that promote innovation and customer satisfaction.
Overview
1
1
Certification
20
20
years of professional experience
Work History
General Manager
Sonic Drive In
Ripley, MS
07.2006 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure smooth restaurant functionality.
- Enhanced customer service standards through staff coaching.
- Managed staff scheduling to optimize workforce efficiency.
- Implemented training programs for new team members.
- Trained employees on duties, policies and procedures.
- Conducted performance evaluations to assess staff effectiveness.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and enforced health and safety protocols in the restaurant.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assessed inventory levels and placed orders for necessary supplies.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
East Union Attendance Center
Blue Springs, MSSkills
- Budgeting
- Profit and loss
- Sales forecasting
- Inventory control
- Customer service
- Staff management
- Employee scheduling
- Employee training
- Team training and development
- Leadership
- Effective communication
- Motivation
- Sales
- Team player
Certification
- Servsafe certified
Timeline
General Manager
Sonic Drive In
07.2006 - Current
East Union Attendance Center