Traci Heidemann
Lakeville,MN
Summary
Merchandise Coordinator with a track record of enhancing customer engagement and optimizing merchandise coordination. Skilled in developing effective retail displays that drive sales and training teams to improve performance. Proven ability to analyze market trends and implement strategies that increase revenue.
Overview
2026
2026
years of professional experience
Work History
Merchandise Coordinator/Front End Coordinator
Home Goods
Lakeville, Minnesota
09.2022 - Current
- Coordinated merchandise displays to improve customer engagement and product visibility.
- Trained new team members on merchandise handling and display techniques.
- Organized seasonal transitions to align with marketing campaigns and customer preferences.
- Created retail displays to emphasize products and drive sales in line with corporate strategy.
- Assisted customers with inquiries, providing accurate product information.
- Maintained accurate cash drawer by counting cash, checks, and credit card transactions.
- Supervised bank deposits and security measures during store openings and closings.
- Coached staff on performance enhancement strategies to strengthen customer relations.
Real Estate Agent
The MLS On Line
Champlin, Minnesota
12.2019 - 11.2022
- Guided clients through property transactions from initiation to closing.
- Conducted market research to establish competitive pricing for properties.
- Negotiated contracts securing favorable terms for clients.
- Developed effective marketing strategies to enhance property listings.
- Coordinated with lenders, inspectors, and professionals during transactions.
- Maintained accurate CRM database of prospective customers for targeted outreach.
Real Estate Agent
Edina Realty
Apple Valley, MN
01.2018 - 12.2019
Server/Bartender
Billy G's
Savage, Minnesota
09.2016 - 05.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu items and service protocols.
- Communicated with kitchen staff regarding customer allergies and special requests.
- Crafted specialty cocktails using fresh ingredients and innovative recipes.
- Accurately handled cash transactions while ensuring compliance with company policies.
Information Technology Specialist Consultant
Modus
Saint Paul, Minnesota
- Resolved customer issues with knowledgeable, friendly service to promote high satisfaction levels.
- Identified customer needs promptly and efficiently to enhance service delivery.
- Supported colleagues through guidance to maintain a collaborative work environment.
- Earned recognition from management for delivering exceptional customer service.
Education
Associate of Applied Science - Information Technology
The Academy Education Center
Bloomington, MN05-2000
Real Estate License - Real Estae Sales
Kaplan
Bloomington, MNSkills
- Merchandise coordination
- Customer engagement
- Retail display creation
- Customer relationship management
- Team building
- Employee training
- Time management
- Problem solving
- Sales analysis
- Shrink reduction
- POS systems
- Product merchandising
Timeline
Merchandise Coordinator/Front End Coordinator
Home Goods
09.2022 - Current
Real Estate Agent
The MLS On Line
12.2019 - 11.2022
Real Estate Agent
Edina Realty
01.2018 - 12.2019
Server/Bartender
Billy G's
09.2016 - 05.2018
Information Technology Specialist Consultant
Modus
Associate of Applied Science - Information Technology
The Academy Education Center
Real Estate License - Real Estae Sales
Kaplan