Traci A. Hennessey
Jefferson,USA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
29
29
years of professional experience
Work History
Assistant Teleservice Manager
7 17 Credit Union
09.2021 - Current
- Onboard, coach, and develop new and existing teleservice representatives.
- Support staff in delivering high-quality member service aligned with organizational standards.
- Promote effective communication, accountability, and continuous improvement within the team. Assist leadership in meeting department goals related to member satisfaction and performance.
- Usage of numerous programs used within the organization that service our Visa and Debit cards, Networth24 and Meridian Link for lending.
Chief Steward / Vice President
OPEIU Local 1794
01.2018 - Current
- Mediate discussions between employer and employee representatives to resolve workplace concerns.
- Negotiate collective bargaining agreements on behalf of union membership.
- Develop and distribute clear communications to inform and engage union members.
- Provide leadership and representation for over 150 union members.
Group Leader, PSR, Account Administration Representative, MSR
7 17 Credit Union
11.1996 - 08.2021
- Ensure adherence to company policies while exercising sound judgment to resolve member concerns.
- Assisted with loan applications, member transactions, account research and resolution.
- Recommend financial products and services to strengthen member relationships and support company goals.
- Handle escalated service issues to preserve member trust and loyalty.
- Train, mentor, and support new and existing staff to achieve department service standards.
- Assist with daily staff direction and participate in department committees to promote teamwork and engagement.
Education
Associate of Science - Marketing
Youngstown State University
Youngstown, OH12.1992
Skills
- Staff Coaching & Development, Escalation & Issue Management, Team Leadership, Policy & Procedure Compliance, Product & Service Recommendations and Communication
- Customer service
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
Timeline
Assistant Teleservice Manager
7 17 Credit Union
09.2021 - Current
Chief Steward / Vice President
OPEIU Local 1794
01.2018 - Current
Group Leader, PSR, Account Administration Representative, MSR
7 17 Credit Union
11.1996 - 08.2021
Associate of Science - Marketing
Youngstown State University