Traci Hilton
Mauldin,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service/Manager
Sykes Enterprise (Bank of America)
2019.09 - Current
- Service Clients calls for the Credit Card Department
- Make payments, Redeem rewards, Review Statements
- File Billing and Fraud Claims, Provide claim resolutions
- Educate clients on how to avoid fees, and much more.
Site Manager
Norman Williams
2019.05 - 2019.08
- Temporary Assignment
- Plan daily activities, meals for seniors
- Manage office duties.
Security Officer
Advantage Security Inc
2016.04 - 2019.04
- Secured the entire facility with clearing checkpoints
- Completed Daily reports and forward information to the next Officer
- Office Manager.
Education
Certificate - Accounting
Barclay Career School
New York, NYDiploma - Business Administration
Mabel Dean Bacon High School
New York, NY06.1984
Skills
- 35 years of customer service experience. 15 years of telephone customer service skills, receiving inbound calls from customers. Deescalates calls for upset clients and assists other departments with calls as needed. Maintain electronic complaint tracking log. Filing billing and fraud claims for client personal credit card, Works well under pressure. On The Job virtual trainer for new hires. Traveling Trainer, Call listening and Coaching with agents to meets the bank goals monthly
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Timeline
Customer Service/Manager
Sykes Enterprise (Bank of America)
2019.09 - Current
Site Manager
Norman Williams
2019.05 - 2019.08
Security Officer
Advantage Security Inc
2016.04 - 2019.04
Certificate - Accounting
Barclay Career School
Diploma - Business Administration
Mabel Dean Bacon High School
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