Traci Hoskins
Mobile ,AL
Summary
As a veteran leader, Traci's specialty is mentoring, coaching and guiding employees to reaching their full potential. Traci possesses considerable skill in ethical decision making abilities, flexibility, transparency and problem solving abilities. Traci has a proven track record of assertively meeting challenges head-on and executing solid solutions. Personable [Job Title] with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
7
7
years of professional experience
Work History
Recruiter II
Navy Frderal Credit Union
01.2021 - 05.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
Supervisor, Consumer Loan Processing
Navy Federal Credit Union
08.2014 - 12.2021
- Hired, trained and led a multilevel team of 30 employees
- Established alternative processes and procedures to allow for SLA continuity while team members operated within a virtual space
- Created guidelines to identify consistency gaps in evaluating production
- Orchestrated the rapid deployment of 99% of the team to telework as necessitated by the COVID-19 Pandemic
- Facilitated partnering across departments to secure supplementary support during a 12 month hiring freeze
- Adjusted scheduling and workflows to consistently meet Service Level Agreements through seven record-breaking months of over $1 billion dollars in originations in Consumer Lending
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Assistant Manager, Consumer Loan Processing (Acting)
Navy Federal Credit Union
06.2020 - 09.2020
- Led a multilevel team of over 250 employees including both leaders and individual contributors
- Created guidelines to identify consistency gaps in evaluating production
- Adjusted scheduling and workflows to consistently meet Service Level Agreements through seven record-breaking months of over $1 billion dollars in originations in Consumer Lending
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Recruiter I
Navy Federal Credit Union
09.2017 - 11.2018
- Managed full cycle recruiting process for a range of business units across the enterprise
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Maintained compliance with federal and state employment laws during entire hiring process
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
Asst. Supervisor, Collateral Control
Navy Federal Credit Union
09.2017 - 11.2018
- Led a team of specialists in the Collateral Control section
- Oversaw daily operations of the business unit
- Updates production expectations leading to more robust production standards
- Created call review procedures that empowered employees to take ownership of their development
- Spearheaded the branch office partnership, educating branch MSRs on Collateral policies and procedures
- Updates Collateral Specialist's job description and pay structure
- Conducted periodic reviews of current practices and updated them when necessary
- Submitted documentation and reports to upper management.
- Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
A.A. - General
Pensacola State College
Accomplishments
- GPO Consumer Lending Supervisor of the Quarter Q1 2020
- Mission Moments Strategy Award Recipient 2020
- Superior Achievement Award Recipient (2015, 2016, 2019 and 2020)
- Lending Award Recipient (2015)
Tools
Word, Excel, PowerPoint, WebEx, UAD, IBM/Lotus Notes, Verint
Differentiators
- Seasoned leader with proven results in operational and administrative arenas
- Proficient in cultivating strong partnerships with peers and management within a matrix management structure
- Persuasive change agent who influences leadership and teams to adopt new technology and best practices
- Demonstrated track record of effectively leading teams to success
- Polished facilitator skilled at deep-diving into varied areas of business operations, to eliminate ambiguity and increase efficiencies
- Superior skill in deploying operational controls to ensure compliance, audit-readiness, and efficiency
- Accomplished leader and problem solver skilled at providing research, analysis, and actionable recommendations
- Four time Superior Achievement Awardee: December 2020, December 2019, April 2016 and April 2015
Timeline
Recruiter II
Navy Frderal Credit Union
01.2021 - 05.2021
Assistant Manager, Consumer Loan Processing (Acting)
Navy Federal Credit Union
06.2020 - 09.2020
Recruiter I
Navy Federal Credit Union
09.2017 - 11.2018
Asst. Supervisor, Collateral Control
Navy Federal Credit Union
09.2017 - 11.2018
Supervisor, Consumer Loan Processing
Navy Federal Credit Union
08.2014 - 12.2021
A.A. - General
Pensacola State College
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