Traci Massie
Candler,NC
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service Advisor
Anderson Nissan
Asheville , NC
05.2018 - 07.2022
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Effective liaison between customers and internal departments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided ongoing guest service.
Service Advisor
Egolf Of Brevard
Brevard, NC
01.2016 - 01.2018
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Developed estimates by costing materials, supplies and labor.
Education
No Degree - Business Management
Ab Tech
Asheville, NCSkills
- Customer Account Management
- Responding to Difficult Customers
- Handling Customer Complaints
- Calm and Professional Under Pressure
Timeline
Service Advisor
Anderson Nissan
05.2018 - 07.2022
Service Advisor
Egolf Of Brevard
01.2016 - 01.2018
No Degree - Business Management
Ab Tech
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