Traci M Botelho
Port St Lucie
Summary
Detail-oriented professional with a proven track record at Titleist/FootJoy, adept at resolving conflicts and enhancing client loyalty. Skilled in critical thinking and data entry, I have successfully managed high-pressure situations while optimizing full satisfaction to my customers.
I have worked with the agents of PGA Professionals to create their embroiderly files for their logos, as well as creating the artwork for hand painted and/or epoxy dome ball markers.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Titleist/FootJoy
05.2007 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Created account and corporate logos for PGA Professionals and individual golf courses. These logos included choosing size to be created as well as matching thread and pantone colors.
Dental Office Manager
William B Muldoon, Jr, DDS
05.1994 - 10.2007
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Worked with supply companies for all the practices needs.
Education
No Degree - Business Administration And Management
Kinyon Campbell Business School
New Bedford, MA09-1985
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Client relations
- Professional telephone demeanor
- Product knowledge
- Order processing
- Administrative support
- De-escalation techniques
- Coordination
- Order fulfillment
- Recordkeeping strengths
- Account management
Timeline
Customer Service Representative
Titleist/FootJoy
05.2007 - 08.2018
Dental Office Manager
William B Muldoon, Jr, DDS
05.1994 - 10.2007
No Degree - Business Administration And Management
Kinyon Campbell Business School
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