Traci Medellin
Brownwood,TX
Summary
Dynamic professional with extensive experience at Home Depot, excelling in employee training and engagement. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective problem resolution. Skilled in task delegation and fostering teamwork, driving operational success and cultivating a positive workplace culture.
Overview
6
6
years of professional experience
Work History
Department Supervisor
Home Depot
Brownwood, TX
09.2020 - 04.2022
- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Trained new staff on product knowledge and customer service best practices.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Conducted regular performance evaluations, providing feedback and support to team members.
Specialty Assistant Manager
Home Depot
Brownwood, TX
02.2023 - Current
- Assisted in managing daily operations and ensuring optimal inventory levels across departments.
- Trained team members on product knowledge, enhancing customer service and sales performance.
- Implemented effective merchandising strategies to improve product visibility and appeal.
- Analyzed sales data to identify trends and recommend adjustments to inventory management practices.
- Led team meetings to communicate goals, expectations, and best practices for operational efficiency.
- Fostered a collaborative environment by promoting teamwork and open communication among staff members.
- Ensured compliance with company policies, safety regulations, and labor laws to maintain a secure workplace.
- Continuously sought opportunities for personal development attending workshops/networking events staying informed about industry best practices.
- Supervised daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Enhanced customer satisfaction by effectively addressing concerns and providing timely resolutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Experience Manager
Home Depot
Brownwood, TX
04.2022 - 02.2023
- Developed customer feedback programs to enhance service quality and drive satisfaction improvements.
- Implemented training initiatives for staff to improve product knowledge and customer interaction skills.
- Analyzed customer data to identify trends, inform strategic decisions, and optimize service delivery.
- Collaborated with cross-functional teams to design and execute customer engagement strategies.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
High School Diploma -
Bowie High School
Arlington, TXSkills
- Task delegation
- Scheduling coordination
- Employee engagement
- Positive attitude
- Teamwork
- Shift scheduling
- Training and development
- Employee training
Timeline
Specialty Assistant Manager
Home Depot
02.2023 - Current
Customer Experience Manager
Home Depot
04.2022 - 02.2023
Department Supervisor
Home Depot
09.2020 - 04.2022
High School Diploma -
Bowie High School