Jaylen Tucker-Manning
Tolleson,AZ
Summary
Department Supervisor with skills in coordinating operations, training staff, and managing inventory. Successfully implemented safety protocols and enhanced performance monitoring, resulting in a secure and efficient work environment. Proven track record in improving store operations and achieving high customer satisfaction through effective communication and problem-solving skills.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Department Supervisor
The Home Depot
Avondale, Az
02.2025 - Current
- Supervised daily operations to ensure efficient store functionality.
- Trained new staff on company policies and customer service standards.
- Coordinated inventory management to maintain stock levels and organization.
- Assisted customers with product selections and inquiries for excellent service.
- Implemented safety protocols to promote a secure work environment.
- Monitored employee performance and provided constructive feedback regularly.
- Scheduled staff shifts to optimize coverage during peak hours.
- Collaborated with management on merchandising strategies to enhance store layout.
- Resolved customer complaints in a timely manner.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Facilitated communication between management, staff, and customers.
Sales Associate
The Home Depot
Avondale, Arizona
01.2025 - 02.2025
- Assisted customers with product selection and inquiries.
- Maintained store appearance by organizing merchandise displays.
- Collaborated with team members to restock shelves regularly.
- Educated customers on promotions and special offers available in-store.
- Handled customer returns and exchanges according to store policies.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Ensured compliance with safety procedures while handling tools and equipment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
Lot Associate / Pro Loader
The Home Depot
Avondale, Arizona
10.2023 - 01.2025
- Ensured cleanliness of the lot and surrounding areas consistently.
- Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
- Thanked customers upon departure from store to leave positive impression of customer service.
- Implemented strategies for minimizing theft incidents within designated areas of responsibility including entrances and exits and checkouts.
- Communicated regularly with other Lot Associates via radio headsets to coordinate efficient customer service operations.
- Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store.
- Directed traffic in the Pro loading zone to ensure safe flow of vehicles entering and exiting the premises.
- Maintained a neat and orderly parking lot by sweeping, picking up trash, and removing debris.
- Conducted daily inspections of designated areas of the store's exterior including sidewalks, landscaping, lighting fixtures, signage.
- Provided assistance to other departments to guarantee seamless shopping experience for customers during busy or understaffed times.
- Loaded cement bags, mulch, and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Provided support to customers with special needs such as wheelchairs or carts when navigating through the store's entrance area.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
Life Guard
The Village Of Millan
Milan, NM
09.2022 - 05.2023
- Monitored pool area for safety and compliance with regulations.
- Provided immediate assistance to guests in distress or emergency situations.
- Enforced facility rules and maintained a safe environment for patrons.
- Responded effectively to medical emergencies with first aid techniques.
- Maintained cleanliness of pool facilities and surrounding areas.
- Educated guests on water safety and proper swimming techniques.
- Collaborated with team members to ensure seamless operations during busy hours.
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Performed regular cleaning and maintenance of pool equipment.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Cleaned, brushed and vacuumed pool to keep clean.
- Filled out incident and accident reports and submitted to supervisor.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
Education
High School Diploma -
Primevera
Chandler, AZ02-2024
Grants High School
Grants, NMSkills
- Inventory management
- Staff training
- Customer service
- Performance monitoring
- Safety protocols
- Retail operations
- Visual merchandising
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Leadership skills
- Time management
- Task delegation
- Attention to detail
- Performance improvement
- Sales growth
- Growth planning
- Recovery management
- Risk management
- Safety and security
- Forecasting and planning
- Adaptability and flexibility
- Departmental activities
Certification
Forklift
Accomplishments
Executive Homer Award- For Excellent Customer Service
Timeline
Department Supervisor
The Home Depot
02.2025 - Current
Sales Associate
The Home Depot
01.2025 - 02.2025
Lot Associate / Pro Loader
The Home Depot
10.2023 - 01.2025
Life Guard
The Village Of Millan
09.2022 - 05.2023
High School Diploma -
Primevera
Grants High School