Open To Work
Traci Miller
Port St Joe,FL
Work Preference
Summary
Dedicated professional with extensive experience in customer service, operational efficiency, and leadership. Proven ability to resolve inquiries and enhance workflows, driving customer satisfaction and team collaboration.
Overview
22
22
years of professional experience
Work History
Utility Clerk
City Of Port Saint Joe
Port St Joe, FL
02.2026 - Current
- Administered utility payments from residents, ensuring accuracy and efficiency.
- Assisted customers with inquiries related to utility services and billing issues.
- Handled incoming phone calls related to service requests and account information, providing timely assistance to customers.
- Maintained customer records in city management software, ensuring quick access for service efficiency.
- Managed accounts receivable activities including collections and dispute resolution.
- Processed vendor payments through checks, wires, and ACH transactions, ensuring accurate and timely financial transactions.
- Updated service information in the database to ensure data accuracy.
- Generated reports on utility usage for internal reviews and planning.
- Collaborated with team members to enhance daily operational efficiency.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Assisted in resolving customer inquiries regarding billing issues or product availability.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated with customers and employees to answer questions or explain information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Trained staff members to perform work activities and use computer applications.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Computed, recorded and proofread data or reports.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Troubleshot office equipment, computer hardware and software issues.
- Responded to incoming telephone calls and directed them to appropriate staff, directed calls, and took messages.
- Sorted and distributed mail related to utility services promptly.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Completed and mailed contracts, invoices or checks.
Manager
Saint Joe Rent-All
Port Saint Joe, Florida
11.2023 - 01.2026
- Supervised daily operations and logistics for equipment rental processes.
- Managed inventory levels and coordinated timely equipment maintenance schedules.
- Developed streamlined workflows to improve operational efficiency in rentals.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints with effective communication strategies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained and mentored staff on customer service and equipment handling procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Collaborated with vendors to ensure quality and availability of rental inventory.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategic plans to achieve company objectives.
- Analyzed market trends and competitor activity to inform business strategy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
Owner
HHHT Auto Care Inc DBA Golf Coast Carts
Palmetto, Florida
02.2004 - 07.2025
- Oversaw inventory management and maintained accurate stock levels.
- Developed marketing strategies to promote products and services effectively.
- Trained staff on customer service standards and operational procedures.
- Handled vendor negotiations and established strong supplier relationships.
- Coordinated scheduling to optimize staff productivity and coverage.
- Implemented cost-saving measures while maintaining quality standards.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays in deliveries due to breakdowns or weather conditions. due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Devised and implemented marketing strategies to attract new clients.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Resolved conflicts between employees in a professional manner.
- Conducted market research to identify new business opportunities.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Practiced safe driving habits to ensure safety on roadways. to protect property and the general public on roadways.
- Collaborated effectively with dispatchers to ensure smooth operations. with dispatchers to communicate route and schedule changes.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added necessary fluids to vehicle to maintain proper function and safety., checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Handled unexpected emergencies and adjusted routes promptly.
- Followed regular schedule of pickups for individual customers and groups.
- Recorded daily expenses for accurate financial tracking. and maintained receipts.
- Fulfilled back haul orders by coordinating logistics and schedules. and spotted trailers in the loading yard.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Obtained signatures needed to complete and process paperwork.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Performed regular inspections and completed vehicle repairs.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Education
High School Diploma -
Buffalo High School
Buffalo, NY05-1992
Skills
- Customer engagement
- Accounts receivable management
- Billing dispute management
- Customer record maintenance
- Data accuracy
- Customer engagement
- Customer engagement
Timeline
Utility Clerk
City Of Port Saint Joe
02.2026 - Current
Manager
Saint Joe Rent-All
11.2023 - 01.2026
Owner
HHHT Auto Care Inc DBA Golf Coast Carts
02.2004 - 07.2025
High School Diploma -
Buffalo High School