Summary
Overview
Work History
Education
Skills
Certification
Languages
Customer Recognition
References
Timeline
Generic

Traci Pellegrino

West Warwick

Summary

Dynamic Auto Property Damage Representative at Farmers Insurance with a proven track record in customer service excellence and vehicle valuation expertise. Skilled in data analysis and Excel reporting, I effectively collaborated with teams to enhance service quality and drive strategic decisions, ensuring compliance and customer satisfaction.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Auto Property Damage Representative

Farmers Insurance
Warwick
02.1986 - 10.2024
  • Facilitated customer claims by addressing inquiries and guiding through processes.
  • Maintained communication via phone, text, and email to ensure customer engagement.
  • Sent necessary documentation while ensuring complete satisfaction with services.
  • Contacted customers within 24 hours of file receipt during business hours.
  • Leveraged Property & Casualty license to enhance service quality.
  • Analyzed data trends to inform strategic decision-making effectively.
  • Monitored compliance with policies and regulations to uphold standards.
  • Collaborated with colleagues to achieve service goals and resolve issues.

Financial Analyst

Metlife Auto & Home
Warwick
10.2019 - 04.2021
  • Conducted financial data analysis to aid in business decision-making processes.
  • Produced Excel reports summarizing key financial metrics efficiently.
  • Teamed up with cross-functional teams to acquire essential information.

Education

High School Education - Business Courses

Warwick Veterans Memorial High School
Warwick, RI
06-1985

Skills

  • Team leadership
  • Vehicle valuation expertise
  • Typing proficiency
  • Microsoft Outlook
  • Customer service excellence
  • Phone etiquette
  • PC licensed
  • Excel proficiency

Certification

  • Rhode Island

Languages

English
Professional

Customer Recognition

I have received several customer service recognitions, via email and notifications from my superiors which has been very motivational.

References

References available upon request.

Timeline

Financial Analyst

Metlife Auto & Home
10.2019 - 04.2021

Auto Property Damage Representative

Farmers Insurance
02.1986 - 10.2024

High School Education - Business Courses

Warwick Veterans Memorial High School

Similar Profiles

CREATE PROFILE