Traci Ponds

• Assisted residential customers with the following:
• 1.Moving from one residence to another.
• 2. Answered and explained customers charges on their bill.
• 3. Able to provide other options that may improve customers experience with their telephone service.
• Implemented innovative solutions for common resident issues, enhancing overall quality of life on the property.
• Provided support during lease negotiations, ensuring clear communication of terms and conditions.
• Performed routine administrative tasks such as filing paperwork, answering phones, and managing correspondence.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

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• Operated in dynamic, high-volume environments to provide skilled assistance to more than [50] customers each day.

• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.