Traci Sarpong
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
8
8
years of professional experience
Work History
Soldier (Dental Assistant)
US Army
10.2018 - Current
- Educate patients by giving oral hygiene, perform general chair-side duties for general dentistry, and most importantly exceed targets by building, directing and motivating high-performing tasks
- Sterilize instruments according to established guidelines and protocols
- Build loyal patient following and retain return patients by providing empathetic and caring service
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records
- Document patient records during procedures and add notes taken to treatment chart
- Critical thinking for patients who lacked resources to keep proper hygiene.
Product Owner
FDM Group
11.2023 - 01.2024
- Analyzed customer feedback to identify areas for improvement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Scrum Master
FDM Group
08.2023 - 11.2023
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions.
- Listened to team members' feedback to identify issues and resolve conflicts.
- Gathered missing assets or requirements and handling project changes.
- Wrote, updated and maintained project documentation.
Business Analyst
FDM Group
03.2022 - 08.2023
- Generated business intelligence reports to inform strategic decision-making.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Created data models to support decision-making processes.
FDM Business Intelligence Training
01.2022 - 03.2022
- Professional Skills: SQL (queries, joins, sub-queries), Excel/VBA (pivot charts, data analysis, what if analysis, macros), Business Analysis (requirements engineering, stakeholder analysis and management), Intro to Business Intel and Data Warehousing, Extract, Transform, Load (ETL), Data Visualization, Agile Project Management (APM), Academy Pod
Benefits Enrollment Specialist
Robert Half
01.2020 - 12.2021
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Conducted regular audits of benefit enrollments, ensuring compliance with company policies and applicable laws.
Store Manager
Dominos
06.2016 - 09.2018
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth as well as managed inventory control, cash control and store opening and closing procedures
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Recruited, trained and supervised new employees
- Prepared monthly reports on sales figures, expenses, profits
- Great Management by taking responsibility at all cost
- Conflict resolution occurred whenever customers had a disagreement with employees.
Education
IT Certifications -
My Computer Career
Skills
Active Secret Clearance
Bi Lingual (Twi and English)
Attention to Detail
Timeline
Product Owner
FDM Group
11.2023 - 01.2024
Scrum Master
FDM Group
08.2023 - 11.2023
Business Analyst
FDM Group
03.2022 - 08.2023
FDM Business Intelligence Training
01.2022 - 03.2022
Benefits Enrollment Specialist
Robert Half
01.2020 - 12.2021
Soldier (Dental Assistant)
US Army
10.2018 - Current
Store Manager
Dominos
06.2016 - 09.2018
IT Certifications -
My Computer Career
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