Summary
Overview
Work History
Education
Skills
Timeline
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Traci Shafer

Aurora,IL

Summary

Accomplished HR Manager with a proven track record at JCPenney, enhancing employee relations and implementing effective performance management systems. Skilled in HR policies and retention strategies, with a knack for fostering positive work environments. Demonstrated ability in conflict resolution and coaching, alongside a passion for employee development.

Overview

27
27
years of professional experience

Work History

HR Manager

JCPenney
06.2022 - Current
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Oversaw store credit acquisition and training.
  • Handed customer service issues when needed.




Sephora Beauty Consultant

JCPenney
09.2019 - 05.2022
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.


Elementary School Teacher

Oswego School District 308
08.1997 - 06.2007
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.

Education

Master of Education in Curriculum And Instruction - Education

North Central College
Naperville, IL

Bachelor of Science - Elementary Education

Northern Illinois University
Dekalb, IL

Skills

  • HR policies and procedures
  • New Employee Orientation
  • HR processes
  • Retention Strategies

Timeline

HR Manager

JCPenney
06.2022 - Current

Sephora Beauty Consultant

JCPenney
09.2019 - 05.2022

Elementary School Teacher

Oswego School District 308
08.1997 - 06.2007

Master of Education in Curriculum And Instruction - Education

North Central College

Bachelor of Science - Elementary Education

Northern Illinois University

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