Traci Spurlock
Martin,KY
Summary
Proven Customer Service Specialist, adept in data entry and customer support, excelled at Appalachian Wireless by surpassing first-call resolution targets. Demonstrated exceptional empathy and communication skills, significantly reducing call resolution times. Achieved consistent performance goals, showcasing a commitment to customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Call Center Customer Service Representative
Appalachian Wireless
05.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Customer Service Representative
SYKES
02.2021 - 04.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
High School Diploma -
Allen Central High School
Eastern, KY06-2011
Skills
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Written and oral communication
- Call Center Customer Service
- Empathy Display
- Call Center Operations
- LiveChat
- Keyboarding
- Customer communications
Timeline
Call Center Customer Service Representative
Appalachian Wireless
05.2023 - Current
Customer Service Representative
SYKES
02.2021 - 04.2023
High School Diploma -
Allen Central High School
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