Traci Sullivan
ELLABELL,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Chiropractic Assistant/Patient Account Specialist
Norburg Chiropractic And Wellness
07.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contributed to practice growth by implementing marketing strategies such as social media outreach and community event participation.
Associate
ABCS Amazon, Amazon
08.2015 - 08.2023
- Subject matter expert supporting Amazon Business customers with tax exemptions and bulk order questions
- Investigated and resolved issues to drive better service for customers and employees.
- Drove customer obsession through first contact resolution and effective time and case management
- Maintained top performer status with key performance indicators
- Escalated trending concerns and areas of opportunity for process improvement initiatives.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
NA VCS Consumer Csa, Amazon
08.2015 - 02.2016
- Upheld Amazon’s culture of customer obsession and whole problem resolution through incoming contacts via chat, email, and phone
- Escalated systemic issues with supporting data to improve internal and external customer experience
- Maintained bar raising performance standards while supporting and uplifting peers
- Corporate Messaging Service
Customer Service Specialist
CMS
04.2010 - 08.2015
- Paging and answering services for doctors and emergency health care providers
- Worked with consumers to set appointments for home services and medical offices
- Complete telephone business orders and dispatch drivers for towing services.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Provided reminder calls to clients prior to scheduled visits.
- Copied and faxed important information for patient and client records.
- Set and confirmed customer appointments.
Home Supervisor
ResCare
10.2006 - 07.2008
- Managed a personal care home for individuals with Mental and/or development disorders
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Organized all aspects of home care and staffing
- Trained employees on OSHA and all federal and state compliance
- Managed Consumer and home finances to meet healthcare and appointment needs
- Drove maintenance, engagement, and enrichment of the homes.
- Recruited, hired and trained new resident care givers and facility staff.
- Coordinated and scheduled clinical, dietary and facility staff to achieve optimal shift coverage.
- Reorganized schedules quickly to coordinate responses to emergencies, shortages and other immediate staffing needs.
- Managed front office, appointment management, billing and administration tasks to streamline workflow.
Claims Administration Processor
Wells Fargo & Company
07.2001 - 06.2006
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Accurately processed large volume of medical claims every shift.
- Based payment or denials of medical claims upon well-established criteria for claims processing.
- Sent clinical request and missing information letters to obtain incomplete information.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Education
Associate of Applied Science - Behavioral Health
West Virginia State University
Institute, WV05.2010
Certification in Addiction/recovery - addiction/recovery
West Virginia State University
Institute, WV05.2010
Certificate Claims Administration - Medical Dental Vision Insurance Claims
West Virginia State University
Institute, WV05.2003
Cosmetology - Cosmetology Education
Mountaineer Beauty College
Saint Albans, WV05.1996
Skills
- Insurance Claims Management
- Customer Service
- Medical Terminology
- Filing and Data Archiving
- Schedule Management
- Staff Development
- Customer Consulting
- Appointment Coordination
- Sales Expertise
- Hair Artistry Professional
- Insurance Verification
- Data Entry Efficiency
- Insurance Billing
- Vital Signs Documentation
Timeline
Chiropractic Assistant/Patient Account Specialist
Norburg Chiropractic And Wellness
07.2023 - Current
Associate
ABCS Amazon, Amazon
08.2015 - 08.2023
NA VCS Consumer Csa, Amazon
08.2015 - 02.2016
Customer Service Specialist
CMS
04.2010 - 08.2015
Home Supervisor
ResCare
10.2006 - 07.2008
Claims Administration Processor
Wells Fargo & Company
07.2001 - 06.2006
Associate of Applied Science - Behavioral Health
West Virginia State University
Certification in Addiction/recovery - addiction/recovery
West Virginia State University
Certificate Claims Administration - Medical Dental Vision Insurance Claims
West Virginia State University
Cosmetology - Cosmetology Education
Mountaineer Beauty College
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