Traci Wilcox
Customer Service, Seamstress, Writer,
Cibolo,TX
Overview
53
53
years of professional experience
Work History
Front End Services TA
Walmart
Cibolo, TX
11.2019 - Current
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Utilized CRM software to track customer interactions and improve service efficiency.
- Assisted in training new team members on company policies and procedures.
- Provided support during peak periods, maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to address escalated issues effectively.
- Implemented process improvements that enhanced response times and service quality.
- Mentored junior representatives, fostering a collaborative team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Costume Designer
It's Your Fantasy
Texas
03.1985 - Current
- Creative and innovative costume designer with over 11 years of experience in theatrical productions and film projects.
- Skilled in collaborating with directors and producers to develop visual concepts that enhance storytelling through costume design.
- Proficient in fabric selection, pattern making, and sewing techniques to create unique garments that reflect character and setting.
- Innovative costume designer with over 10 years of experience in theatre, film, and television.
- Expert in researching historical and cultural costume influences to create authentic designs.
- Skilled in collaborating with directors and producers to translate vision into wearable art.
- Offering 11 plus years experience in costume and wardrobe design.
- Accustomed to design/creation for all time periods and settings.
- Presently operate a custom specialty costume company.
- Industry experience with Television, Motion Pictures, Stage and Nite Club and Stage Acts.
- Excellent communicative skills. At ease in both one-on-one and group settings. Effective presentation skills.
- Highlights of Experience 1985 to Present
- Wardrobe/Costume Consultant
- "It's Your Fantasy", San Antonio, Texas Design and create custom specialty costumes and wardrobe items for clients for a variety of uses including schools plays, stage productions, musical performances, nite club acts and performances.
- Industry Credits
- Assistant Casting Director for television productions including "Dalton" and "Houston KNights" with Keigley and Rhodes Casting, Houston, Texas.
- Wardrobe for motion picture productions by Almadon Inc. and Crowther Productions.
Writer, Author
Rusti Fae
Texas
06.1973 - Current
- Creative writer with a passion for crafting engaging narratives across various genres.
- Proficient in developing compelling content that resonates with target audiences and drives engagement.
- Experienced in conducting thorough research to ensure accuracy and depth in all written materials.
- Completed three novels to publication.
- Currently writing several other works.
- Creating and maintaining a web site, rustifae.wixsite.com/rustifae
- Offering books for sale on AMAZON.
Market Manager
Cool Service Air Conditioning
Texas
07.2004 - 09.2006
- Created a monthly news letter for current customers.
- Worked with the printers and signed off said works.
- Sealed hundreds of newsletters and sent them to the post office for mailing.
- Surfed the internet for current affairs and recipes for the newsletter.
Education
Graduate -
Institute of Culinary Arts
Syracuse, New York06-1978
Diploma - undefined
Fabius Central High
Fabius, New York06-1978
Skills
- Cooking, Seamstress, Design and Writing
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
LANGUAGES
English | Native
Timeline
Front End Services TA
Walmart
11.2019 - Current
Market Manager
Cool Service Air Conditioning
07.2004 - 09.2006
Costume Designer
It's Your Fantasy
03.1985 - Current
Writer, Author
Rusti Fae
06.1973 - Current
Diploma - undefined
Fabius Central High
Graduate -
Institute of Culinary Arts