Traci Young
Montgomery,TX
Summary
Accomplished Lead Pharmacy Technician from Wal-Mart Pharmacy, adept in inventory control and problem-solving, enhanced pharmacy operations by fostering teamwork and ensuring efficiency. Excelled in HIPAA-compliant patient data management and pharmacy software, significantly improving prescription processing accuracy and customer satisfaction. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Wal-Mart Pharmacy
02.2007 - Current
- Supervised multiple pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Drug Inventory Control
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Wal-Mart Pharmacy
02.2007 - Current