Tracia Briston
North Chesterfield,Virginia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Hotel Booking position. Ready to help team achieve company goals. Looking forward to participate in a industry I know and love.
Overview
38
38
years of professional experience
Work History
Independent Contractor
Bennett Drive Away
08.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed all relevant traffic laws and safety regulations.
Independent Contractor
Victory Drive Away
08.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Reduced delivery times by planning optimal routes and adhering to strict schedules.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
Independent Contractor
Auto Drive Away
06.2022 - Current
- Collaborated closely with dispatchers to provide accurate updates on delivery status, location, and estimated arrival times.
- Adhered to local traffic laws and regulations, promoting a safe driving environment for both self and others on the road.
- Maintained accurate trip logs for mileage and expense tracking purposes, contributing to organized record-keeping and efficient tax preparation.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Independent Contractor
GrubHub
01.2018 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Communicated proactively with management about potential issues or delays in delivery times.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Independent Contractor
Uber Eats
01.2018 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Independent Agent
Live Ops/Victoria Secret
01.2020 - 01.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
Telemarketer
Police And Fire Department
10.1985 - 10.1995
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Education
High School Diploma -
Reynolds Senior High School
Winston-Salem, NC05.1982
CDL School
WSNC CDL School
Winston-Salem North Carolina06.1980
Real Estate
MKJ Real Estate School
North Houston Texas05.2018
Financial Planning
FM Institute
Des Moines, IA01.2025
Skills
- Workload Management
- Attention to Detail
- Self-Motivated
- Customer Support
- Active Listening
- Organizational Skills
- Professionalism
- Excellent Communication
- Time Management Abilities
- Reliability
- Problem-Solving Abilities
Timeline
Independent Contractor
Bennett Drive Away
08.2023 - Current
Independent Contractor
Victory Drive Away
08.2023 - Current
Independent Contractor
Auto Drive Away
06.2022 - Current
Independent Agent
Live Ops/Victoria Secret
01.2020 - 01.2022
Independent Contractor
GrubHub
01.2018 - Current
Independent Contractor
Uber Eats
01.2018 - Current
Telemarketer
Police And Fire Department
10.1985 - 10.1995
High School Diploma -
Reynolds Senior High School
CDL School
WSNC CDL School
Real Estate
MKJ Real Estate School
Financial Planning
FM Institute
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