Traci A Patterson
Sanger,TX
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
32
32
years of professional experience
Work History
Office Assistant/Agent
Hawkins Insurance Group
11.2021 - 04.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Recognized for consistently delivering outstanding customer service experiences across multiple review platforms.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Obtained TX State Licensing to accommodate growing companies needs.
Office Assistant
Knight Insurance
10.2020 - 11.2021
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Executive Coordinator
KHA Accountants, PLLC
01.2009 - 06.2019
- Managed calendar, phone, and schedule, resolving conflicts and providing daily updates.
- Prepare written correspondence.
- Review and process payroll and tax returns.
- E file and monitor returns for acceptance.
Esthetician
Hidden Gardens
01.2007 - 01.2008
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Maintained clean, sanitary, and organized treatment room in compliance with industry regulations.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Created repeat business by developing long-term relationships with regular customers.
Secretary (Temp.)
Pilot Point
01.2006 - 01.2006
- Welcome new and potential residents and businesses.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with the Organization of the Fireman's Festival.
Secretary (Seasonal, Tax)
H&R Block
01.2002 - 01.2003
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Secretary (Temp.)
First Bank & Trust
01.2002 - 01.2002
- Customer service and data entry.
- Managed filing system, entered data and completed other clerical tasks.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Research and execution of Mortgage documents.
Marketing Director
First Bank & Trust
01.2000 - 01.2001
- Planning and execution of advertising for Duncan, Healdton, and Ardmore branches
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinating and executing promotional and community events.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
Clinique Counter Manager
Dillard's
01.1992 - 01.1998
- Creating and maintaining daily business goals and records.
- Optimized scheduling for cosmetic department staff to ensure adequate coverage during peak business hours without sacrificing employee satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
TX Life & Health License -
Kaplan Financial Education
332 Front Street South, Suite 501, LaCrosse, WI 03.2022
Certificate of Completion in Esthetician Program -
North Central Texas College
Gainesville, TX05.2007
Skills
- Customer Service
- Professionalism
- Multitasking
- Word
- Excel - Basic Knowledge
- Quick Books - Basic Knowledge
Additional Information
Highly self-motivated and goal oriented, Enjoy working in a team as well as independently, Works well under pressure, staying calm and handling situations efficiently, Strong customer relations skills
Groups
VP of the Parent Teacher Association and Girl Scott Leader, 08/01/1996, 05/01/1999, Helped assists President and worked with teachers to help raise money for the unfunded needs. Helped mentor and challenge girls with specific curriculum laid out by the Girl Scott's of America.
Awards
Student Leader of the Year, 01/01/2007, NCTC recognized me as the student leader of the year after starting up and leading the Esthetician Student Government Association as the President. The group raised a large sum of money that aloud many unfunded needs to met within the college.
Timeline
Office Assistant/Agent
Hawkins Insurance Group
11.2021 - 04.2024
Office Assistant
Knight Insurance
10.2020 - 11.2021
Executive Coordinator
KHA Accountants, PLLC
01.2009 - 06.2019
Esthetician
Hidden Gardens
01.2007 - 01.2008
Secretary (Temp.)
Pilot Point
01.2006 - 01.2006
Secretary (Seasonal, Tax)
H&R Block
01.2002 - 01.2003
Secretary (Temp.)
First Bank & Trust
01.2002 - 01.2002
Marketing Director
First Bank & Trust
01.2000 - 01.2001
Clinique Counter Manager
Dillard's
01.1992 - 01.1998
TX Life & Health License -
Kaplan Financial Education
Certificate of Completion in Esthetician Program -
North Central Texas College
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