Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Hooks

Las Vegas,NV

Summary

Dynamic professional with a proven track record at Massage Envy Rock Springs, excelling in team leadership and customer retention. Skilled in inventory control and staff development, I successfully boosted customer satisfaction and drove sales growth through effective marketing initiatives and exceptional service. Proficient in Microsoft Office, I thrive in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Massage Envy, The Hawkins Group
09.2024 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Front Desk Receptionist

Hilton Lake Las Vegas Resort & Spa
03.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Sales Associate

Massage Envy, The Hawkins Group
12.2022 - 03.2024
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier

Tom Thumb Grocery Store
09.2020 - 09.2021

Sales Associate

PetSmart
11.2014 - 12.2016

Education

High School Diploma -

North Crowley High School
Fort Worth

Skills

  • Inventory control
  • Staff development
  • Team leadership expertise
  • Employee scheduling
  • Sales techniques
  • Customer retention
  • Staff hiring
  • Customer service
  • Payroll administration and timekeeping
  • Proficient in Microsoft Office and Outlook

Timeline

Assistant General Manager

Massage Envy, The Hawkins Group
09.2024 - Current

Front Desk Receptionist

Hilton Lake Las Vegas Resort & Spa
03.2024 - 08.2024

Sales Associate

Massage Envy, The Hawkins Group
12.2022 - 03.2024

Cashier

Tom Thumb Grocery Store
09.2020 - 09.2021

Sales Associate

PetSmart
11.2014 - 12.2016

High School Diploma -

North Crowley High School

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