Traciann Campbell
Brooklyn,NY
Summary
Ambitious and hardworking, with a very strong background in customer service. I am open to the opportunities for professional growth and advancement that this career can provide. To obtain a position where I can exercise the skills acquired through my education and work experience.
Overview
4
4
years of professional experience
Work History
Corporate Call Center Agent
Apple
Brooklyn, NY , NY
10.2020 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained user account data by initiating account access and establishing in database.
- Managed over 50 customer calls per day
Receptionist
Practical Acupuncture
Long Island City, NY
02.2019 - 09.2020
- Greeted visitors, assessed needs and directed to appropriate personnel
- Processed payments and updated accounts to reflect balance changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Scheduled and confirmed appointments.
- Managed over 50 customer calls per day.
office
aid
Queens, NY
09.2017 - 06.2018
- I worked from 2 to 6 Monday through Friday
- Helping them get to point A to point B
- I often stocked supply closet made orders when office ran low on certain materials
- I also made schedules for floor and helped manage staff’s hours and their compensation.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Science - biotechnology
Cuny York College
Jamaica, NY06.2024
High School Diploma -
Pathways College Prep
Queens, NY06.2018
Skills
- Service-oriented mindset
- Customer Service
- Microsoft and excel Proficient
- Problem-solving abilities
- Awesome communication skills
- Organization and efficiency
- Responding to Difficult Customers
- Data Entry and Maintenance
- Calm and Professional Under Pressure
Timeline
Corporate Call Center Agent
Apple
10.2020 - 02.2022
Receptionist
Practical Acupuncture
02.2019 - 09.2020
office
aid
09.2017 - 06.2018
Bachelor of Science - biotechnology
Cuny York College
High School Diploma -
Pathways College Prep
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