Tracie Delgado

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Improved overall team productivity by implementing best practices in organization and time management.
• Developed customized account plans for clients to help them achieve their business goals.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

Managed the vehicle titling department. Processed all sold vehicle title paperwork to get sent to necessary counties to get processed so customer could register vehicle.Made sure team met deadlines for title processing.Worked with all out of state titles,forms and counties.Customer contact to keep them up to date on the process of vehicle titling.Applied for dealer titles as well as duplicate titles.Keep organization in all aspects of the job.Very detailed so all involved knows the situation of what is going on with title work.