Tracie Dunham
Chattanooga,TN
Summary
Driven Provider Data Lead Analyst with a proven track record at Cigna Health Group - Evernorth, excelling in data quality assurance and fostering teamwork. Demonstrated expertise in enhancing data accuracy and managing projects to exceed quality standards. Skilled in Tableau and adept at communication, consistently delivering results through analytical thinking and adaptability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Provider Data Lead Analyst
Cigna Health Group - Evernorth
04.2018 - Current
- Established strong relationships with cross-functional teams to facilitate seamless collaboration on data-driven initiatives.
- Compiled, cleaned and manipulated data for proper handling.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Provider Data Senior Associate
Cigna Healthcare
03.2017 - 04.2018
- Volunteered to help with special projects of varying degrees of complexity.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Proofread and edited documents for accuracy and grammar.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Trained and supported new team members, maintaining culture of collaboration.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
Plan Implementation Senior Associate
Cigna Healthcare
04.2006 - 03.2017
- Established a reputation for excellence in customer service by consistently providing top-tier support during all stages of the implementation process.
- Increased customer satisfaction ratings through proactive troubleshooting and resolution of technical issues during implementation phases.
- Maintained strict adherence to established security protocols when designing solutions in order to protect sensitive client information at all times.
- Managed a diverse portfolio of networks, ensuring timely communication and effective problem resolution.
- Developed network implementation plans.
- Developed network maintenance documentation.
- Review and load practitioner, facility, and ancillary reimbursement.
- Research and resolve claim issues timely.
- Support team efforts to ensure team success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed multiple networks simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Supported providers with accurate data entry and maintenance, fostering positive relationships between providers and the organization.
- Managed a large volume of records efficiently while maintaining strict attention to detail in a fast-paced environment.
- Served as a subject matter expert on the Provider Network team, providing guidance and support to colleagues when needed.
- Participated in continuous improvement initiatives aimed at enhancing the overall efficiency of the Plan Implementation Senior Associate role within the organization.
Education
Bachelor of Arts - Business Administration
Bryan College
Dayton, TN05.2010
Skills
- Data Quality Assurance
- Tableau Software
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Analytical Thinking
- Problem-Solving
Accomplishments
- Achieved 100% automation AI bot file run through effectively helping tech team with identifying the data scenarios in which fallout would occur and what actions should result
- Lead team efforts to updated or create SOP for data file processing.
Timeline
Provider Data Lead Analyst
Cigna Health Group - Evernorth
04.2018 - Current
Provider Data Senior Associate
Cigna Healthcare
03.2017 - 04.2018
Plan Implementation Senior Associate
Cigna Healthcare
04.2006 - 03.2017
Bachelor of Arts - Business Administration
Bryan College
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