Christopher Berry
Fair Lawn,N.J.
Summary
Proactive, performance-driven professional with 25+ years of progressive expertise in analysis, design, construction, and management of enterprise applications for prescription benefit management, packaging, electronics, brokerage, and insurance industries. Keen understanding of business priorities, and a genuine team player committed to managing applications, people, operations, and projects. Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the details.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Manager Technical Product
The Cigna Group/Evernorth Health Services
Morris Plains, USA
09.2018 - 06.2025
- Managed team of 11 Technical Product Owners specializing in Claims Adjustment processing and invoicing.
- Ensured effective collaboration between teams, business units, and systems engineers to translate requirements into technical features.
- Oversaw quarterly PI planning and sprint planning utilizing JIRA for project management.
- Monitored budgets effectively by tracking hours and costs in Clarity.
- Successfully developed Consumer Driven Health Dashboard using JAVA/React technology for benefits automation.
- Re-platformed Consumer Driven Health inbound processes from Mainframe to Distributed Platform, enhancing accuracy and processing speed.
- On-boarded Evernorth’s largest client, Centene, expanding coverage to 20 million lives and generating $35 billion in revenue.
- Implemented Medicare Part D Inflation Reduction Act provisions, improving claims processing efficiency.
Sr. Software Development Engineer
Express Scripts
Franklin Lakes, USA
12.2017 - 08.2018
- Collaborated with Point of Sale Technical Product Owner and teams to maintain project schedules for critical database initiatives.
- Enhanced database performance and recovery processes through dedicated project management.
- Analyzed and designed solutions for Adjustment-related tickets in partnership with Technical Product Owners, improving existing POS logic.
- Identified gaps in Point of Sale Medicare Part ‘D’ Benefit Stage Qualifier logic through business engagement.
- Redesigned Benefit Stage Qualifier logic, ensuring accuracy and relevance of information provided to pharmacies.
- Developed and coded enhancements, collaborating with Quality Assurance for precise implementation.
Manager – CSP Facets
United Health Group
Basking Ridge, USA
01.2015 - 12.2017
- Managed Scrum teams, including Scrum Masters, analysts, developers, and QA testers.
- Facilitated transformation of CSP Facets application from Waterfall to Scrum Agile methodology.
- Oversaw significant COSMOS to CSP Facets claims processing migrations for Massachusetts, Arizona, New Mexico, and Hawaii.
- Implemented Jenkins as preferred software for continuous development and integration.
- Led transition from Planview to Clarity Project Management software for Facets CSP Project team.
- Achieved successful project delivery on time and under budget by leading Fast Track Project Management team.
- Enhanced client benefit management features through migration to CSP Facets software with improved automation and reporting capabilities.
Project Advisor
CVS Health
Florham Park, USA
09.2014 - 01.2015
- Led project to replace existing directed dialog menu for CVS IVR with Nuance NLU, enhancing caller experience.
- Directed Contact Center Speech Analytics project to analyze customer interactions using NICE Interactions Analytics software.
- Collaborated with project team to identify, log, and track initial project risks and issues in Clarity weekly.
- Developed weekly Project Status and Executive Status Reports through Clarity to update stakeholders and senior management.
- Coordinated closely with vendors Nuance and NICE to meet project expectations on schedule and budget.
- Managed weekly project forecasting, budgeting, and resource allocation using Clarity.
- Ensured proper documentation sign-off and storage in project SharePoint repository for audit compliance.
Project Manager
United Health Group
Basking Ridge, USA
12.2013 - 08.2014
- Led implementation of New York Healthcare Reform deliverables to enhance EDI 834 file transmissions.
- Collaborated with Project Team to identify and resolve project issues and risks.
- Developed comprehensive risk mitigation plans to address potential project challenges.
- Communicated project status effectively to stakeholders and senior management.
- Coordinated with application and infrastructure teams to ensure compliance with project specifications.
- Managed project forecasting, budgeting, and resource allocation using PlanView.
- Ensured all project documentation received stakeholder approval and maintained for auditing purposes.
Execution/Delivery Lead
Express Scripts
Franklin Lakes, USA
09.2012 - 03.2013
- Executed and finalized projects within constraints of time, budget, and scope objectives.
- Collaborated with Project Managers to identify and resolve project issues and risks.
- Developed risk mitigation plans alongside Project Managers to minimize potential setbacks.
- Communicated project status updates effectively to stakeholders for alignment and transparency.
- Selected as preferred Execution/Delivery Lead by upper management for consistent on-time, budget-friendly project delivery.
- Managed acquisition of resources and coordinated team efforts to achieve project goals.
- Oversaw pharmaceutical claim processing at network and mail order pharmacies.
- Provided integrated pharmacy benefit management services to enhance operational efficiency.
Director
MedcoHealth
Franklin Lakes, USA
06.2010 - 09.2012
- Directed Finance COE team of 30, including managers, project managers, and developers.
- Led transition to Scrum methodology to enhance agile development processes.
- Managed conversion of Adjustment Visual Basic application to PEGA Business Process Management Workflow.
- Oversaw Pharmacy Audit PowerBuilder application's migration to PEGA, facilitating 60,000 audits annually.
- Developed PEGA Explanation of Benefits Exceptions process workflow for improved efficiency.
- Ensured accuracy in project plans and budgets; documented risks for senior management meetings.
- Represented Finance COE at code scheduling and release management meetings.
- Managed Production Support team for all Finance COE applications.
Manager/Senior Manager
MedcoHealth
Franklin Lakes, USA
04.2006 - 06.2010
- Managed team of 22 to 25 developers, enhancing software processing over 1 billion adjusted claims.
- Increased Adjustment System throughput, enabling processing of 14 million adjustments bi-weekly.
- Reorganized development staff into functional teams, ensuring timely completion of deliverables.
- Led all Adjustment projects, maintaining accurate project plans and budgets.
- Documented risks and issues impacting projects, reporting findings at senior management meetings.
- Ensured compliance with CMMI and SDLC standards throughout Adjustment initiatives.
- Participated in reviews of functional and technical requirements to align project goals.
- Represented Adjustments in code scheduling and release meetings, facilitating smooth transitions.
Application Architect/Senior Application Architect
MedcoHealth
Franklin Lakes, USA
04.2003 - 03.2006
- Maintained Adjustment Front End Visual Basic application to enhance functionality and user experience.
- Served as lead designer and Tech Lead for all Adjustment application (CICS/Batch) enhancements.
- Developed unique patient identifier process to replace SSN for financial adjustments, ensuring privacy.
- Enhanced systematic adjustment capability for high-cost specialty pharmacy claims.
- Introduced individual adjustment capabilities for all commercial benefit types, including deductible and co-pay.
- Created comprehensive system for Medicare benefits adjustments, ensuring compliance of benefit accumulators.
- Streamlined processes to accommodate adjustments for over 65 million clients across multiple sectors.
- Facilitated smooth transition and integration post-acquisition by Express Scripts.
Programmer Analyst/Senior Programmer Analyst
MedcoHealth
Franklin Lakes, USA
06.1999 - 03.2003
- Led re-platforming of Adjustments from PowerBuilder/DB2 to Visual Basic/Teradata for real-time performance.
- Developed batch process for bulk processing of adjustments, enhancing user efficiency.
- Redesigned prescription claims adjustment system while serving as Acting Application Manager.
- Introduced automated Mass Adjustment data extraction and re-pricing, minimizing manual workload.
- Managed design and development of VB6 front-end application interfacing with mainframe systems.
- Directed transition of batch adjustment processing to online CICS system, improving accessibility.
- Ensured optimal performance of Adjustment Front End PowerBuilder application through maintenance.
Education
Diploma - Computer Programming
The Chubb Institute
Parsippany, NJ01.1993
Business Administration -
Ramapo College
Mahwah, NJSkills
- MS Project
- MS Visio
- MS PowerPoint
- MS Office Suite
- Clarity
- Jira
- Waterfall
- Scrum Agile
Certification
Certified Scrum Master, 000593212
Methodologies
- Waterfall
- Scrum Agile
Mobile Telephone
(201) 741-2982
Programming And Database
- VSAM
- DB2
- Teradata
- COBOL
- CICS
- JCL
- Sort
- IDCAMS
- IBM MQ Series
- Oracle
Environments
zOS
Timeline
Senior Manager Technical Product
The Cigna Group/Evernorth Health Services
09.2018 - 06.2025
Sr. Software Development Engineer
Express Scripts
12.2017 - 08.2018
Manager – CSP Facets
United Health Group
01.2015 - 12.2017
Project Advisor
CVS Health
09.2014 - 01.2015
Project Manager
United Health Group
12.2013 - 08.2014
Execution/Delivery Lead
Express Scripts
09.2012 - 03.2013
Director
MedcoHealth
06.2010 - 09.2012
Manager/Senior Manager
MedcoHealth
04.2006 - 06.2010
Application Architect/Senior Application Architect
MedcoHealth
04.2003 - 03.2006
Programmer Analyst/Senior Programmer Analyst
MedcoHealth
06.1999 - 03.2003
Diploma - Computer Programming
The Chubb Institute
Business Administration -
Ramapo College
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