Tracie Frantom
Globe,AZ
Summary
Pharmacy service professional with strong background in customer relations and pharmaceutical knowledge. Skilled in navigating complex systems, resolving issues, and ensuring customer satisfaction. Known for collaborative approach, adaptability, and consistent achievement of goals. Expertise in medication management, patient education, and communication. Reliable team player with focus on delivering results and maintaining high standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Specialty Pharmacy/ WFH
2021.07 - Current
- Inbound PSR, customer service, completing intake, order guides and insurance processing
- FEP Specialty PSR
- Assisting FEP members with setting up accounts with CVS Specialty
- FEP Reconciliation Team-1 call resolution team, correcting issues with orders prior to shipping
- MCT Leader
- Coordinated with healthcare providers to resolve prescription-related issues effectively and promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Fry’s Food & Drug, Mesa, Az
2019.12 - Current
- Data Entry, insurance billing and adjudication
- Dispensing medication, verifying correct drugs
- Release to patient
- Inventory Control and Shelf maintenance
Certified Pharmacy Technician
Health Care Support Staffing/ Centene Corporation
2021.01 - 2021.07
- Data Entry
- Prior Authorization Review
- Facilitated prior authorization requests ensuring compliance with regulatory standards.
- Reviewed medical documentation to determine eligibility for coverage.
Certified Pharmacy Technician/ Consumer Medication Coordinator
Genoa Health Care, Mesa. AZ
2017.08 - 2019.11
- Process client prescription request; verify contact information and doctor information
- Submit prescription information to Medicare and various insurances companies for approval
- Dispensed and verified prescription fills under the supervision of a pharmacist
- Responsible for recruiting new consumers, working as a liason between client and provider
- Adherence calls and follow up calls to insurance and consumer
- Work closely with behavior health clinics to make sure clients receive their medications
Certified Pharmacy Technician
Fry’s Food & Drug, Apache Junction, AZ
2012.02 - 2017.08
- Processed patient prescription request; verify contact information, order and doctor information
- Submitted patient prescription information to Medicare and various insurances companies for approval
- Dispensed and verified prescription fills under the supervision of a pharmacist
- Prepared medications for patients, ensuring compliance with safety standards and regulations.
Bartender
The Huddle
2008.01 - 2011.01
- Crafted and served high-quality beverages, ensuring customer satisfaction and repeat business.
- Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Education
Phlebotomy - Health Care Administration
Pima Medical Institute
Mesa, AZAssociates Degree - Health Care Administration
Pima Medical Institute
Mesa, AZPharmacy Technician Certificate -
Pima Medical Institute
Mesa, AZ2011-08
Extern ship -
Fry’s Food & Drug
Apache Junction, AZ2011-08
Skills
- Data entry
- Problem-solving skills
- Customer service
- Medication dispensing
- Insurance billing
- HIPAA regulations
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
Certification
- Arizona State Pharmacy Technician Exp. 10/27
- CPhT - Certified Pharmacy Technician Exp. 7/27
Timeline
Certified Pharmacy Technician
CVS Specialty Pharmacy/ WFH
2021.07 - Current
Certified Pharmacy Technician
Health Care Support Staffing/ Centene Corporation
2021.01 - 2021.07
Certified Pharmacy Technician
Fry’s Food & Drug, Mesa, Az
2019.12 - Current
Certified Pharmacy Technician/ Consumer Medication Coordinator
Genoa Health Care, Mesa. AZ
2017.08 - 2019.11
Certified Pharmacy Technician
Fry’s Food & Drug, Apache Junction, AZ
2012.02 - 2017.08
Bartender
The Huddle
2008.01 - 2011.01
Phlebotomy - Health Care Administration
Pima Medical Institute
Associates Degree - Health Care Administration
Pima Medical Institute
Pharmacy Technician Certificate -
Pima Medical Institute
Extern ship -
Fry’s Food & Drug