Tracie Kalata
Decatur,IL
Summary
I have enjoyed working in many fields over the course of the last 35 years, however, I am currently an office specialist and managing two websites. I also answer calls pertaining to user issues with the websites. Prior to my current position, I enjoyed working in call centers, answering calls and making calls to COVID 19 patients during the pandemic.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Website Manager
King Technology
Springfield, IL
03.2022 - Current
- I manage two websites for the state of Illinois. I conduct investigative searches for the Diligent Search Service Center on the internet in an effort to locate persons of interest in investigations involving children that are in DCFS care. I also manage the Putative Father registry which is a website that is state maintained where an unmarried man can register his paternity to be notified of any potential adoption proceedings involving a child he may have fathered thereby protecting his parental rights to notice and consent.
Call Center COVID-19 Case Investigator
Southern Illinois University School of Medicine
Springfield, IL
08.2021 - 03.2022
- Complete outbound and inbound phone calls to COVID-19 positive patients and their close contacts, documenting all findings in the established IDPH software, and providing supportive documents to the case or contact for their places of employment or school. Have a proficiency in de-escalating situations with COVID 19 positive patients and close contacts and interviewing patients over the phone.
Call Center COVID-19 Case Investigator
Project Consulting Group (PCG)
Buffalo, NY
12.2020 - 03.2022
- As a contact tracer, I use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. I maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. I am required to follow set scripts and adhere to policies and procedures provided by NYS. I also comply with Department training regarding confidential information related to personal information. I am also required to work a minimum of 20 hours per week.
- Work in collaboration with the Case Investigator from the local health department (LHD).
- Call contacts of newly diagnosed cases.
- Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
- Collect and recorded information on symptoms and needs into the CRM with accuracy.
- Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.
- Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.
- Maintain daily contact with Team Supervisor.
- The contact center operates 7 days a week between the hours of 9am and 7pm. Evening and/or weekend work is required.
Owner/Operator
Kalata's Cakes & Pies
Lancaster, NY
05.2020 - 12.2020
- Operating my own home-based bakery. Specializing in sculptured and tiered cakes as well as pies and pastries.
Assistant Team Leader
Whole Foods Market
Buffalo, NY
08.2017 - 05.2020
- Developed solid professional relationships to broaden efficiency of Bakery and Coffee Bar departments
- Guaranteed all baked goods were cooked according to customers tastes and needs
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection
- Recruited, hired and trained staff of 17 efficient, hardworking associates
- Managed inventory, labor, expenses and other operational processes
- Established and maintained positive vendor relationships
Pastry Chef
Coltivare Bistro
Ithaca, NY
05.2016 - 08.2017
- Developed recipes and menus by applying understanding of market demand and culinary trends
- Oversaw kitchen operations for Pastry and Pantry locations
- Properly handled and stored food to eliminate illness and prevent cross-contamination
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates
- Obtained fresh ingredients from local farms, including seasonal fruits, nuts and artisan cheeses, effectively slashing grocery costs by 20%
- Initiated training for culinary students and employees on innovative baking/culinary techniques to improve productivity and increase kitchen workflow
- Collaborated with Executive Chef in production or modification of menus and selections
- Maintained well-organized mise en place to keep work efficient and consistent
Cottage Baker
Self Employed
Cedar Rapids, IA
04.2015 - 05.2016
- Decorated International pastries and theme-based cakes quickly and precisely by organizing and prioritizing each task
- Operated cash register and handled cash, credit card and check transactions
- Worked with customers to define cake vision based on color, theme, size and price
- Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar
- Maintained Financial Reports using Microsoft Excel
Cake Decorator/Bakery Sales Associate
New Pioneer Food Co-Op
Coralville, IA
01.2012 - 05.2015
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
- Verified accuracy of orders while meeting strict deadlines on producing completed products
- Provided exemplary customer service to 100 patrons daily in high-volume shopping center location
- Worked with customers to define cake vision based on color, theme, size and price
- Coordinated services under supervision of lead cake decorator
- Kept work area safe and sanitized by washing utensils, tools and countertops
- Weighed, boxed and wrapped bakery products
- Prepared special creams and frostings for cakes and other dessert specialties
- Designed specialty desserts or service for custom events including weddings, birthdays and graduations
- Followed daily opening and closing procedures of brick and mortar bakery location
College Student
food service
08.2008 - 02.2014
- Worked at various odd jobs while attending college. I moved around to different jobs that catered to my college schedule. Most of those jobs were in the food service industry.
Forklift Operator
Continental Tire Mt. Vernon
Mount Vernon, IL
01.1999 - 08.2008
- Operated a forklift. I manually and mechanically removed unfinished and finished skids of rubber from rubber mixing machines and marked them with the correct id and either brought them to a warehouse to be re-mixed or brought them out to final finish to be made into tires.
- I brought chemicals and rubber to mixer operators so that they could mix rubber for tires.
- I also operated rubber mixing machines on change over to a different rubber recipe.
- I was also responsible for minor upkeep and maintenance of my shift forklift.
Education
Bachelor of Science - Business Management
American Public University
Charles Town, WV02.2014
Skills
- Strategic Planning
- Microsoft Excel
- Conflict resolution
- Business Development
- Quality Assurance
- Self-motivated
- Excellent customer service skills
- Leadership
- Microsoft Word
- Microsoft Edge
- Adobe Acrobat
- Time Management
- Typing
- Supervising Experience
- Adaptive and creative
- Zendesk
- Salesforce
- CRM software
- Thomson Reuters CLEAR
- Lexis Nexis
- Tracers
- Illinois DMV
- Illinois IDPH Inquiry
Certification
- Food Handler Certification
- ServSafe Forklift Certified
Languages
English
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Website Manager
King Technology
03.2022 - Current
Call Center COVID-19 Case Investigator
Southern Illinois University School of Medicine
08.2021 - 03.2022
Call Center COVID-19 Case Investigator
Project Consulting Group (PCG)
12.2020 - 03.2022
Owner/Operator
Kalata's Cakes & Pies
05.2020 - 12.2020
Assistant Team Leader
Whole Foods Market
08.2017 - 05.2020
Pastry Chef
Coltivare Bistro
05.2016 - 08.2017
Cottage Baker
Self Employed
04.2015 - 05.2016
Cake Decorator/Bakery Sales Associate
New Pioneer Food Co-Op
01.2012 - 05.2015
College Student
food service
08.2008 - 02.2014
Forklift Operator
Continental Tire Mt. Vernon
01.1999 - 08.2008
Bachelor of Science - Business Management
American Public University