Compliance Specialist supporting LIHTC recertification, resolving 10–20 tenant compliance cases per month, regulatory monitoring, audits, and risk assessments in multifamily housing. Investigates violations, develops SOPs, and helps update 1–3 policies per quarter to reflect changing laws and housing standards. Brings a practical approach to tenant compliance issues, training, and reporting that protects legal and ethical operations.
Work History
Compliance Specialist
1 Year
Asset Living | 2025.06 - 2026.06
Investigating violations, providing training, and advising management on compliance matters.
Conducted audits and risk assessments to identify compliance gaps and enhance regulatory adherence.
Implementing compliance programs.
Monitored regulatory changes, created compliance reports, and developed standard operating procedures to align with evolving legal requirements.
Resolved compliance issues to mitigate risk and ensure adherence to ethical and legal standards, updating company policies to reflect changes in laws and regulations.
Assist tenant with LIHTC(Low income housing tax credit) application for recertification with AHA(Atlanta Housing Authority)
Collaborated with cross-functional teams to streamline compliance processes and enhance operational efficiency.
Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
Supported team by pitching in to complete special projects.
Stayed current with latest changes to applicable regulatory standards and company procedures.
Title Analyst
2 Years
Amrock/Rocket Companies | 2022.05 - 2024.05
Work on all phases of an asset relating to titles
Ordered municipal lien reports to identify potential title issues
Maintain curative portfolio titles
Maintained curative portfolio titles to ensure compliance and clear ownership
Order municipal lien reports
Schedule closings with borrower and coordinate with the title company.
Explore the world of title and escrow
Perform other duties and responsibilities as neededed.
Scheduled closings with borrowers and coordinated with title company to facilitate smooth transactions
Reviewed and processed title orders using proprietary software for accuracy and efficiency.
Collaborated with internal teams to resolve discrepancies in title documentation.
Conducted thorough research on property records to validate ownership and lien status.
Quality Control Coordinator
1 Year
Opendoor Title | 2021.05 - 2022.05
Work on all phases of an asset relating to titles
Ordered title and municipal lien reports to facilitate timely property transactions
Analyzed title examinations to identify and address objections for successful title clearances
Maintain curative portfolio titles
Keep notes
Researched state-specific statutes and guidelines to ensure compliance in curing title matters
Explore the world of title and escrow
Perform other duties and responsibilities as needededed
Collaborated with cross-functional teams to address quality concerns effectively.
Assistant Manager
5 Years 1 Month
The Park on Candler Apartment Homes | 2016.04 - 2021.05
Collected, recorded, and deposited rent payments; processed invoices; managed delinquent accounts to maintain cash flow.
Conducted community tours for prospective residents, processed lease applications, performed credit checks, and renewed leases to enhance occupancy rates.
Resolved tenant complaints, addressed maintenance requests, and mediated disputes to foster a positive living environment.
Collect, record, and deposit rent payments; process invoices; and manage delinquent accounts.
Inspect vacant units for move-in readiness, conduct move-out inspections, and ensure common areas are well-maintained.
Maintain accurate resident files, prepare monthly reports, and update property management software.
Tax Specialists
3 Years 4 Months
DeKalb County Tax Commissioner | 2012.12 - 2016.04
Authorized to review and adjustment tax bills with proper cause and documentation. Resolved and escalated calls from tax payers and banks.
Assisted customers with tax inquiries through inbound and outbound calls, ensuring timely resolution of issues.
Authorized to review and adjust tax bills with proper cause and documentation. Resolved and escalated calls from taxpayers and banks.
Mentored and trained new tax specialists, fostering their development and integration into the department.
Tracks revenues by verifying and entering transactions
Updates receivables by totaling unpaid invoices.
Maintains records, invoices, debits, and credits
Always executing with a sense of urgency.
Implemented throughout the company to increase revenue.
Provided expert guidance on tax matters to taxpayers, improving understanding of obligations.
Collaborated with finance team to reconcile discrepancies in tax records, maintaining integrity of data.
Maintained thorough and current understanding of applicable tax laws.
Provided expert advice to clients on property tax strategies, ensuring compliance with local regulations and tax laws.
Worked closely with internal accounting teams to reconcile discrepancies between assessed values, billed taxes, and client records.
Enhanced client satisfaction by providing clear communication and regular updates on the status of their property tax matters.
Education
Associate's degree - Business Administration
Massey Business College | Atlanta, GA | 1989-11
Skills
Compliance program management
Regulatory monitoring
Risk assessment
Standard operating procedures
Auditing
Property management
Title review
Escrow
Due diligence
LIHTC
Corrective action planning
Accomplishments
Achieved acknowledgement by completing recertification with accuracy and efficiency.
Certification
Life Insurance License, Present
Certified Notary Public, Present
Licensed MLO, Present
Languages
English
Timeline
Compliance Specialist
Asset Living
2025.06 - 2026.06Read More
Title Analyst
Amrock/Rocket Companies
2022.05 - 2024.05Read More
Quality Control Coordinator
Opendoor Title
2021.05 - 2022.05Read More
Assistant Manager
The Park on Candler Apartment Homes
2016.04 - 2021.05Read More
Tax Specialists
DeKalb County Tax Commissioner
2012.12 - 2016.04Read More
Massey Business College
Associate's degree from Business Administration
Read More
Additional Information
Gaps in employment:
May 2024 to June 2025 Did not work, was a caregiver for family member.