Summary
Work History
Education
Skills
Generic
Tracie Shope

Tracie Shope

Customer Service / Cash Handler/ Professional Housekeeping/Caregiver
Donaldson,AR

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in retail transactions and team collaboration. Proven ability to enhance customer satisfaction through effective product recommendations and efficient cash handling. Recognized for fostering loyalty and maintaining store organization, contributing to a positive shopping environment and achieving sales targets.

Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Professional with strong experience in front-end roles, prepared to deliver impactful results. Skilled in HTML, CSS, JavaScript, and responsive design. Focused on team collaboration, adapting to changing needs, and achieving targets. Reliable and known for strong problem-solving and communication skills.

Professional in retail sector with keen focus on delivering excellent customer experiences and maintaining store standards. Proven ability to thrive in fast-paced environments while collaborating with team members to achieve business goals. Reliable and adaptable, with strong communication and multitasking skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Front End Associate

Walmart
  • Assisted customers with product inquiries and returns, ensuring a positive shopping experience.
  • Operated cash register efficiently, processing transactions accurately and swiftly.
  • Stocked merchandise on sales floor, maintaining organized displays and inventory levels.
  • Supported team members in executing promotional events, enhancing store visibility and customer engagement.
  • Collaborated with colleagues to maintain cleanliness and organization of store areas.
  • Engaged proactively with customers to offer assistance, improving overall satisfaction ratings.
  • Trained new associates on operational processes and customer service standards, fostering team cohesion.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Restocked and organized merchandise in front lanes.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier

McDonald's
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Maintained cleanliness and organization of service area to enhance customer experience.
  • Assisted customers with menu selections, ensuring product knowledge and satisfaction.
  • Handled cash, credit, and mobile payments securely while adhering to company policies.
  • Collaborated with team members to streamline operations during peak hours for improved service speed.
  • Resolved customer inquiries and concerns promptly, promoting positive dining experiences.
  • Trained new staff on operational procedures, fostering a cohesive team environment.
  • Monitored inventory levels and reported shortages to management for timely replenishment decisions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

CSR, Sales

SYKES
  • Assisted customers with inquiries, providing accurate product information and troubleshooting support.
  • Processed sales transactions efficiently, ensuring a seamless customer experience throughout the purchase journey.
  • Managed customer accounts, updating information and resolving issues to enhance satisfaction and retention.
  • Collaborated with team members to streamline processes, improving response times for customer inquiries.
  • Analyzed customer feedback to identify areas for improvement, contributing to enhanced service delivery strategies.
  • Implemented solutions for operational challenges, resulting in improved workflow efficiency within the sales team.
  • Developed and maintained strong relationships with clients, fostering loyalty and repeat business through effective communication.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

No Degree - Dental Assisting

Antonelli College
Jackson, MS

High School Diploma -

Rebekah Private Christian Academy
Corpus Christi, TX
05-1985

Skills

Customer service

Time management

Front-end performance optimization

Product restocking

Team contribution

Retail transactions

Merchandise recommendations

POS operations

Order selection and preparation

Store appearance maintenance

Efficient time management

Promotion introduction

Product advice

Friendly and helpful

Cash handling

Reliable and responsible

Safety and cleanliness standards

Customer assistance

Organization

Team cooperation

Adaptable and flexible

Store organization

Decision-making

Cash register operation

Attention to detail

Creative thinking

Ability to lift 40 pounds

Honest and dependable

Tracie ShopeCustomer Service / Cash Handler/ Professional Housekeeping/Caregiver