Tracie Simon
Blaine,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Front Desk Coordinator
Twin Oaks Dental and Wellness
Blaine, MN
08.2023 - 05.2026
- Managed patient scheduling, optimizing daily operations for efficiency and workflow.
- Coordinated communication between dental staff and patients, enhancing service delivery and satisfaction.
- Implemented electronic health records system, improving data accuracy and retrieval speed.
- Trained new front desk personnel on operational procedures and customer service best practices.
- Oversaw inventory management of office supplies, reducing costs through strategic vendor relationships.
- Streamlined check-in/check-out processes, resulting in improved patient flow during peak hours.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored inventory levels of office supplies, placing orders as needed.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
OMS Specialists
Maple Grove, MN
03.2021 - 08.2023
- Managed multi-line phone system, directing calls and providing accurate information to clients.
- Coordinated patient scheduling, optimizing appointment availability and improving office efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized reception area, ensuring a welcoming environment for patients and visitors.
Patient Service Manager
Metro Dentalcare
Blaine, MN
11.2014 - 03.2021
- Communicated with patients, ensuring information was kept private.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Scheduled appointments, managed pre-authorizations and verified insurance coverage.
- Multi tasked in a busy office answering phones, greeting patients, creating treatment plans, phoning in prescriptions, and scheduling patients.
- Managed unpaid claims reports, patient billing tab, and secondary insurance reports.
- Trained new hires for patient service representative positions.
- Conducted interviews and help recruit top talent.
- Built a solid and trustworthy relationship with patients.
Store Manager
Helzberg Diamonds
Roseville, MN
04.2008 - 11.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
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Education
Generals - Nursing
Anoka Ramsey Community College
Cambridge, MN01.2006
Skills
- Facilitated connections to enhance patient loyalty and engagement Guided patients in understanding treatment options and financial considerations
- Cultivated strong patient relationships, enhancing patient satisfaction and loyalty Educated patients on available treatment plans and financial options
Timeline
Front Desk Coordinator
Twin Oaks Dental and Wellness
08.2023 - 05.2026
Front Desk Receptionist
OMS Specialists
03.2021 - 08.2023
Patient Service Manager
Metro Dentalcare
11.2014 - 03.2021
Store Manager
Helzberg Diamonds
04.2008 - 11.2014
Generals - Nursing
Anoka Ramsey Community College