Tracie Tiwary

• Registering patient demographics, insurance, collecting necessary documentation, and providing feedback & support for all clinical and patient concerns.
• Completing pre-registration, concurrent registration, and retro-registration duties while maintaining patient confidentiality.
• Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Train new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Communicate with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Coordinate with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Foster strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
• Evaluate and optimize office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.

Rebadged to Optum