Tracy Adams
AmerisourceBergen Cencora
Panama City,FL
22
years of professional experience
Implemented effective problem-solving strategies to elevate customer satisfaction across diverse interactions.
Work History
Customer Service
3 Years 6 Months- Processes all phone, fax, e-mail and verbal orders from customers and sales team.
- Works with customers, DC’s, manufacturers, vendors, internal teams and sales associates to ensure that customer needs are successfully met.
- Assists with customer problems such as missed shipments, price adjustments and backorders.
- Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open orders.
- Remote
WAH Dedicated Expert
4 Years 2 Months- Customer support by phone in all areas over several positions including DE, SSIP, CFT Qualifications, Sales Intake, CFT, Welcome Team, Fed/Gov, Save Desk and others.
- Experienced with TINX and MMF.
- Assist coworkers with issues through IM as needed.
- Having attended many training classes and then using that knowledge first hand gives me insight into what would be effective training principles.
WAH (Remote) Customer Service Representative II
9 Years 11 Months- High volume customer support by phone in these and other areas: sales, complaints, returns, exchanges, payments, order concerns and problems, tracking shipping and resolving issues, taking payments and collecting past due payments, .com account problems, creating accounts, merging multiple accounts, unlocking accounts, resetting passwords, basic tech support, cell phone activation.
- Problem resolution for customers escalated to CSII.
- Tactfully handles confrontational or stressful interactions with customers.
- Leveraged sales expertise to promote upsell opportunities.
- Educated customers on promotions to enhance sales.
- Achieved and consistently exceeded performance goals through product and service promotion during routine calls.
Senior Recruiter
1 Year 4 Months- Focused on locating well-qualified candidates.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Administered tests, questionnaires and skill evaluations.
Corporate Recruiting Manager
4 Years 5 Months- Built effective Recruiting Department to meet staffing needs for one of the largest hospice providers in the country.
- Provided recruiting support for over 90 locations in 31 states with positions from Senior Executives to clinical field positions.
- Handled Corporate orientation and training.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Department averaged 40-45 placements per month.
Education
Skills
Customer Service and Communication Skills
Excellent listening skills
Strong PC skills to include: Internet; Microsoft Windows
Excel
Outlook; Salesforce
Command Center
Strong organizational skills
detail oriented and follow through skills
Strong communication skills
Timeline
Customer Service
AmerisourceBergen Cencora
02.2023 - CurrentRead More
WAH Dedicated Expert
Teleperformance
10.2019 - 12.2023Read More
WAH (Remote) Customer Service Representative II
Qurate Group, HSN, Inc.
04.2009 - 03.2019Read More
Senior Recruiter
A3 Recruiting
01.2008 - 05.2009Read More
Corporate Recruiting Manager
Odyssey HealthCare
07.2004 - 12.2008Read More
Gulf Coast College
Read More