Tracy Addis
Cincinnati
Summary
Results-driven office assistant with a proven record in enhancing customer satisfaction and streamlining operations. Expertise in effective communication, time management, and administrative support.
Overview
18
18
years of professional experience
Work History
Office Assistant
DRUMM INC
Cincinnati,Ohio
02.2015 - Current
- Coordinated office activities to streamline daily operations and enhance team collaboration.
- Managed scheduling and correspondence to ensure efficient communication across departments.
- Assisted in maintaining office supplies inventory, reducing costs through effective vendor negotiation.
- Developed filing systems that improved document retrieval efficiency by 30%.
- Implemented process improvements that reduced task completion time and increased overall productivity.
- Oversaw data entry processes ensuring accuracy and compliance with company policies.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
Customer Care Consultant
Lasik Plus Vision Center
Cincinnati,OH
12.2010 - 09.2014
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Educated patients on LASIK procedures, enhancing understanding and trust in services provided.
- Managed appointment scheduling, optimizing patient flow and reducing wait times effectively.
- Collaborated with medical staff to ensure seamless communication regarding patient needs and concerns.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Proactively identified potential problems for clients, offering tailored solutions before issues could escalate.
- Negotiated favorable outcomes for both clients and the company in challenging circumstances or disputes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Account Manager
APLINE VALLEY WATER
Cincinnati, OH
09.2008 - 10.2010
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Managed account portfolio, aligning services with client needs and business objectives.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Analyzed market trends to identify growth opportunities within client accounts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
IKEN HIGH SCHOOL
Cincinnati, OH06-1988
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Mail handling
- Excel spreadsheets
- Appointment scheduling
- Clerical support
- Mail sorting and distribution
- Valid Driver's license
- Invoice processing
- Multi-line phone proficiency
- Spreadsheet management
- Quickbooks
- Bank deposit reconciliation
Timeline
Office Assistant
DRUMM INC
02.2015 - Current
Customer Care Consultant
Lasik Plus Vision Center
12.2010 - 09.2014
Account Manager
APLINE VALLEY WATER
09.2008 - 10.2010
High School Diploma -
IKEN HIGH SCHOOL