Tracy Agudo
Rochester,NY
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven track record in enhancing guest engagement and optimizing service efficiency. Proficient in cash handling and menu memorization, consistently delivering results in high-volume dining environments while fostering team collaboration.
Overview
23
23
years of professional experience
Work History
Server/bartender
Black and Blue Steakhouse and Crab
Pittsford, NY
10.2021 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu explanations and recommendations, enhancing guest satisfaction and engagement.
- Efficiently managed multiple tables, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Manager
Longhorn Steakhouse
Greece And Victor NY
11.2017 - 10.2021
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented staff training programs, enhancing service efficiency and team performance.
- Developed scheduling strategies, optimizing labor costs while maintaining service levels.
- Analyzed sales trends, adjusting inventory management to meet demand fluctuations.
- Collaborated with kitchen staff to streamline food preparation processes and minimize waste.
- Led initiatives to improve guest feedback scores through targeted service improvements.
- Managed vendor relationships, negotiating contracts for favorable pricing and timely delivery of supplies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Server/bartender
Longhorn Steakhouse
Henrietta And Greece NY
11.2009 - 11.2017
- Handled payment processing accurately, maintaining attention to detail during transactions.
- Trained new team members on restaurant procedures and best practices for service excellence.
- Actively participated in daily briefings to discuss specials, promotions, and service strategies.
- Addressed guest concerns promptly, fostering a welcoming atmosphere and encouraging repeat business.
Server
FDR’S
Henrietta, NY
06.2003 - 11.2009
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu knowledge and service protocols.
- Managed multiple tables efficiently, ensuring timely food and drink delivery.
- Collaborated with kitchen staff to coordinate orders and special requests.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Suggestive selling
- Foreign language proficiency
Languages
ASL
Full Professional
Timeline
Server/bartender
Black and Blue Steakhouse and Crab
10.2021 - Current
Manager
Longhorn Steakhouse
11.2017 - 10.2021
Server/bartender
Longhorn Steakhouse
11.2009 - 11.2017
Server
FDR’S
06.2003 - 11.2009