Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Apeku

Buffalo,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Onboarding Specialist

Acara Solutions
Buffalo, NY
06.2021 - Current
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Maintained applicant profiles and information in applicant tracking system.
  • Created and managed onboarding documents like guides and checklists.
  • Hired employees and processed hiring-related paperwork.
  • Maintained accurate records of new hire documentation in compliance with laws and regulations.
  • Provided guidance on benefits enrollment and payroll setup.

Parking Clerk

City Of Buffalo
Buffalo, NY
07.2023 - 05.2024
  • Addressed and resolved customer queries efficiently related to parking tickets
  • Provided support to customers seeking to contest their issued tickets by arranging hearing appointments.
  • Issued approved procedures for releasing impounded cars.
  • Contributed to reviewing outstanding balances in customer accounts for parking tickets
  • Handled customer calls regarding tickets and vehicle impounds.

Call Center Representative

DiRAD Technologies
Buffalo , NY
04.2021 - 06.2022
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Created and maintained detailed records of customer interactions
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

Bachelor of Science - Business Administration

SUNY Buffalo State
Buffalo, NY
06-2020

Skills

  • Report Preparation
  • Employment Recordkeeping
  • Pre-Employment Screening
  • Human Resources Support
  • Termination Documentation
  • Talent Acquisition
  • Problem-solving abilities
  • Recruitment and hiring

Timeline

Parking Clerk

City Of Buffalo
07.2023 - 05.2024

Onboarding Specialist

Acara Solutions
06.2021 - Current

Call Center Representative

DiRAD Technologies
04.2021 - 06.2022

Bachelor of Science - Business Administration

SUNY Buffalo State

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Tracy Apeku