Tracy Armstrong
WARWICK,RHODE ISLAND
Summary
Experienced dental office manager with 34 years in the industry. Skilled in patient relations, administrative tasks, and operational oversight. Proven track record of increasing patient satisfaction and productivity.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Plum Dental (Acquired Practice/ Dr. Michael Barry)
01.2017 - 11.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protection. Supervised and led team of dental hygienists and support staff of 13.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strong ability to multitask utilizing electronic and in-person communication with staff, patients and management simultaneously to ensure smooth operation and meticulous accuracy with recordkeeping.
- Responsible for bi-weekly payroll and outside vendor provided supplies inventory.
Dental Office Administrator
Dr. Michael Barry
10.1999 - 01.2017
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Strong ability to multi-task utilizing electronic and in-person communication with staff, patients and management simultaneously to ensure smooth operation and meticulous accuracy with recordkeeping.
- Responsible for accurate weekly payroll.
Education
RI State License - Manacurist
Mr. John's School of Cosmetology & Nails
Cranston, RI09.1985
High School Diploma -
East Greenwich High School
East Greenwich, RI06.1984
Skills
- Excellent verbal communication, computer, and customer service skills
- Calculating co-pays, treatment plans/coordination and offering payment options
- Appointment scheduling and answering phones
- Extremely organized
- Excellent Patient Relations
- Managed a team of 10 staff members and 3 doctors
- Team Leadership
- Professional and Courteous
Certification
- CPR Certofied - 2023
- First Aid Certified - 2023
Hobbies/Pastimes
Enjoy taking in the fresh air and getting some exercise.
Timeline
Dental Office Manager
Plum Dental (Acquired Practice/ Dr. Michael Barry)
01.2017 - 11.2023
Dental Office Administrator
Dr. Michael Barry
10.1999 - 01.2017
RI State License - Manacurist
Mr. John's School of Cosmetology & Nails
High School Diploma -
East Greenwich High School
- CPR Certofied - 2023
- First Aid Certified - 2023
Similar Profiles
Elizabeth SotoElizabeth Soto
Office Manager at Dr. Michael Guice Family PracticeOffice Manager at Dr. Michael Guice Family Practice
Letisha WhittingtonLetisha Whittington
Senior Dental Assistant/Receptionist Administrator at Dr Michael Erbacher - Browns Plains Family DentalSenior Dental Assistant/Receptionist Administrator at Dr Michael Erbacher - Browns Plains Family Dental
Ahmad Sohail NajwaAhmad Sohail Najwa
Dental Office Receptionist at Dr Ahmad Salaar & Associates Dental PracticeDental Office Receptionist at Dr Ahmad Salaar & Associates Dental Practice