Supervise bank tellers to ensure efficient daily operations.
Support teller line operations by providing assistance during peak hours.
Facilitate opening of new personal and commercial accounts to enhance client portfolio.
Manage maintenance and updates of customer documentation to ensure accuracy and compliance.
Oversee maintenance and replenishment of onsite ATM to ensure operational efficiency.
Oversee maintenance of external digital signage and develop engaging new content.
Developed and update operations training manual to enhance employee onboarding processes.
Developed and distribute monthly employee newsletters to enhance internal communication.
Developed and destribute quarterly newsletters for kids club engagement.
Compile and present semi-annual board reports to inform strategic decision-making.
Manage bill payment processes for bank operations.
Analyze daily and monthly bank reports to enhance operational efficiency.
Oversee cash vault balancing and execute cash transactions with the Federal Reserve
Support loan officers in executing daily loan processing tasks.
Manage incoming calls and provide assistance to clients. Organize and maintain filing systems for documents. Scan and digitize documents for easy access.
Organize and execute marketing events to enhance brand visibility.
PinnBank and PinnBank for Business Representative
Pinnacle Data Services
Gretna, NE
07.2002 - 05.2015
Managed incoming phone calls and emails to provide customer support for online banking services.
Facilitated processing of online applications for electronic statements and bill pay services.
Facilitated processing of new applications for business clients through online banking systems.
Oversaw maintenance and updates of client information records.
Streamlined organization and maintenance of filing system to enhance document retrieval efficiency.
Executed daily processing of ACH files and transmitted information to Federal Reserve Bank.
Facilitated personal bankers in client interactions utilizing online banking systems.
Facilitated onboarding and training programs for new department employees.