Tracy Bennett
484-273-9459
Chester Springs,PA
Summary
Astute customer service representative and account manager with 8+ years experience in accounts receivable/payable, auditing, and cash management for retail sector organizations. Expert in accurately and efficiently executing time-sensitive processing and reporting of regulatory-compliant financial documentation. Adept team leader and employee trainer with outstanding communication abilities. Successful in aligning cross-functional objectives to facilitate productivity and deliver on-time project completion. I am detail-oriented, loyal and hardworking. Customer service and satisfaction are in my blood.
Skills
- Ability to maintain vital performance metrics
- Quality assurance
- Problem Resolution
- Client relationship management
- Customer service focus
- Microsoft Office
- Strong interpersonal skills
- Strong soft skills
- Goal-oriented
- Quality control
- Professional and mature
- Strong attention to details
- Senior leadership support
- Sales strategy development
- Accounts payable and receivable
- Answering phones/directing calls
- Document Management
- Back office operations
- Recordkeeping
- Data entry
- Retail Support
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Operations Manager/Accounts Receivable Specialist
The Hardware Center
Paoli, PA
02.2016 - Current
- Senior customer account manager & complaint resolution.
- Single point of contact for problem resolution.
- Cultivate and strengthen relationships with customers and vendors, working closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Investigate billing discrepancies and implement effective solutions to resolve concerns and prevent future problems.
- Perform various accounts receivable functions, handle cash receipt posting, update cash flow reports, and research chargebacks and write-offs.
- Manage efficient and accurate daily AP and AR operations.
- Implemented policies and standard operating procedures, managed quality control, customer service, and logistics, and collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Verify data when processing incoming and outgoing checks to increase accuracy.
- Review daily financial reports and reconcile accounts to keep information current and accurate.
- Maintained communication channels with executives by managing incoming and outgoing telephone calls, reviewing and prioritizing mail, and composing and typing correspondence.
- Collect, calculate, and report expenditure and statistical data for advertising and marketing to inform senior management.
Mail Coordinator/Processor
Becket & Lee
Malvern, PA
04.2006 - 02.2016
- Managed team members to deliver project requirements, develop solutions, and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Effectively communicated with coworkers regarding deadlines and project milestones.
- Effectively managed multiple projects with competing priorities to ensure high-quality and timely delivery.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
- Identified and corrected errors to prevent duplication across systems.
- Adhered to strict confidentiality policies to prevent information leakage.
Education
Associate of Arts - Associate of Arts/Concentration in Business Fundamentals
University of Phoenix
Tempe, AZ 08.2023 - Current
High School Diploma -
Center For Arts And Technology
Phoenixville, PA06.2000
Timeline
Associate of Arts - Associate of Arts/Concentration in Business Fundamentals
University of Phoenix
08.2023 - Current
Operations Manager/Accounts Receivable Specialist
The Hardware Center
02.2016 - Current
Mail Coordinator/Processor
Becket & Lee
04.2006 - 02.2016
High School Diploma -
Center For Arts And Technology
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