Diana Hilderbrand
Walnut Cove,North Carolina
Summary
Accomplished financial and management professional with a proven track record at PepsiCo, enhancing financial operations through expert application of Oracle Financial Systems and strategic business planning. Excelled in team development, leading to significant process improvements and financial savings. Demonstrates exceptional numeric aptitude and professionalism, driving efficiency and customer satisfaction across roles.
Overview
9
9
years of professional experience
Work History
Financial Cash Specialist, Account Analyst, and Accounts Receivable Clerk
Experis/IBM/Rose International on PepsiCo Account
09.2017 - Current
- Specialist in researching and applying payments received through PepsiCo’s Accounts Receivables department
- Transitioned cash application and research to a development team resulting in successful robotic process automation being developed that led to measurable financial savings for both IBM and PepsiCo
- Taught other financial agents how to achieve similar results
- Track aged balance or multiple customer accounts across the managed portfolio
- Initiate escalations and referral to credit department for review
- Produce customized daily aging for collections
- Collect on multimillion-dollar accounts to manage Cash Flow
Office Manager and Customer Care/Satisfaction Lead
STARK EXTERMINATORS
10.2015 - 09.2017
- Developed strong business relationships with customers resulting in strong customer loyalty
- Built and led a team of office specialists
- Scheduled effectively and efficiently to create a winning atmosphere for the clients and employees
- Performed the daily banking deposit
- Effectively handling both the Accounts Payable and Accounts Receivable money flow
- Daily evaluated and coached technicians resulting in much better customer satisfaction, efficiency, and accuracy
- Effectively managed all office procedures resulting in no client or internal issues occurring
- Developed customer loyalty and handled all customer questions and situations
Education
Computer Science, Human Resources, Business Management
FORSYTH TECH COMMUNITY COLLEGE
WINSTON SALEM, NORTH CAROLINADiploma -
R.J. REYNOLDS HIGH SCHOOL
WINSTON SALEM, NORTH CAROLINASkills
- Proficient in Microsoft Works
- Excel Data Analysis
- Proficient in Oracle Financial Systems
- Experienced in PepsiCo’s ArcTree Environment
- QuickBooks Proficiency
- POS System Management
- Project Management Specialist
- Cash handling expertise
- Data entry efficiency
- Numeric aptitude
- Decision-making
- Professionalism and ethics
- Team Development Specialist
- Performance Metrics Specialist
- Payroll Processing Specialist
- Financial Performance Specialist
- Financial Controls
- Strategic Business Planning
- Financial Data Analysis
- Proficient in SAP S/4HANA
Timeline
Financial Cash Specialist, Account Analyst, and Accounts Receivable Clerk
Experis/IBM/Rose International on PepsiCo Account
09.2017 - Current
Office Manager and Customer Care/Satisfaction Lead
STARK EXTERMINATORS
10.2015 - 09.2017
Computer Science, Human Resources, Business Management
FORSYTH TECH COMMUNITY COLLEGE
Diploma -
R.J. REYNOLDS HIGH SCHOOL
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