Tracy Brown
Henderson,KY
Summary
Knowledgeable and dedicated professional with extensive experience when dealing with people.. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for completing tasks.
Overview
38
38
years of professional experience
Work History
Disease Investigator
22nd Century Technologies, Incorporated
Green River District Health Department, KY
01.2022 - Current
- Conducted interviews, carefully documented findings for patients diagnosed with COVID-19 and their contacts through phone calls.
- Ensured daily monitoring of patients during isolation and quarantine.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Collaborated with team of health professionals regarding patients status and correct protocol.
- Participated in trainings, regular program meetings, and quality monitoring improvement activities to ensure and enhance quality of case investigation activities and program outcomes.
Customer Service Specialist
Anne Thrasher Boyd State Farm
Henderson, KY
02.2016 - 09.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered over 50 incoming calls per day and assisted customers with questions.
- Communicated with clients over various platforms such as phone, email, web portal and text.
- Established customer relationships and follow up with customers as needed.
- Trained and developed new tram members on customer service initiatives and operational procedures.
Gifted and Talented Resource Teacher
Henderson County Board Of Education
Henderson, KY
01.1984 - 01.2016
- Conducted trainings for classroom teachers on best practices for Gifted and Talented students.
- Balanced individual and group instruction to accommodate different academic levels and learning styles.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Built relationships with students and parents to improve learning.
- Maintained and updated files and records to support efficient state Gifted Guidelines.
Education
Master of Arts - Education
Indiana Sate University
Evansville, IN05.1988
Bachelor of Arts - Education
Murray State University
Murray, Kentucky12.1983
Skills
- High level communication skills when answering questions and supporting clients needs
- Talented at documenting detailed caller interactions to record for tracking and future communication
- Proficient use of all computer systems including, Sales Force
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Excellent Verbal and Written Communication
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Timeline
Disease Investigator
22nd Century Technologies, Incorporated
01.2022 - Current
Customer Service Specialist
Anne Thrasher Boyd State Farm
02.2016 - 09.2021
Gifted and Talented Resource Teacher
Henderson County Board Of Education
01.1984 - 01.2016
Master of Arts - Education
Indiana Sate University
Bachelor of Arts - Education
Murray State University
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