Tracy Brown
Gaston,US
Summary
Experienced operations and team leader with expertise in retail, hospitality, and facility management. Skilled in driving operational efficiency, staff development, vendor management, and customer satisfaction. Known for problem-solving, leadership, and process optimization. Open to management and supervisory roles across multiple industries.
Overview
1
1
Language
12
12
years of professional experience
Work History
Street Sweeper Operator
Cr Jackson
West Columbia, SC
06.2026 - Current
- Operated street sweeping machinery to ensure clean and safe roadways.
- Conducted routine maintenance checks on equipment to enhance operational efficiency.
- Coordinated with city officials to prioritize high-traffic areas for cleaning.
- Assisted in training new operators on safety protocols and equipment handling.
- Reduced debris buildup by conducting regular street sweeping operations on assigned routes.
General Manager
Pop's Mart Fuels
Gaston, US
09.2020 - 03.2026
- Managed daily operations, including scheduling, inventory management, and customer service, to support smooth store execution in a high-volume retail environment.
- Implemented process improvements resulting in measurable efficiency gains
- Negotiated vendor contracts to secure favorable pricing and supply terms
- Trained, coached, and mentored staff to improve performance and retention
- Resolved customer concerns promptly while maintaining positive brand reputation
- Ensured compliance with health, safety, and sanitation regulations
- Developed employee engagement strategies to enhance workplace culture
General Manager
Applegreen
Pelion, SC
10.2017 - 09.2020
- Directed daily operations to support efficiency and service delivery.
- Implemented initiatives to improve customer satisfaction and operational performance.
- Mentored management team to strengthen professional growth and leadership skills.
- Analyzed market trends to identify growth opportunities and guide business strategy.
- Processed payroll for diverse employee groups with accuracy and regulatory compliance.
- Coordinated payroll activities with HR to resolve discrepancies and answer inquiries promptly.
General Manager
Carolina Convenience/Applegreen
05.2014 - 10.2017
- Directed daily operations to maintain efficient workflows and consistent service delivery.
- Led strategic initiatives that improved customer satisfaction and operational performance.
- Coached management team to strengthen professional growth and leadership capability.
- Analyzed market trends to identify growth opportunities and guide business strategy.
- Managed payroll for diverse employee groups with accuracy and regulatory compliance.
- Partnered with hr to resolve payroll discrepancies and respond to inquiries promptly.
Education
High School Diploma -
Madison Central High School
Richmond, KY05-1988
Skills
- Staff supervision
- Training & mentoring
- Shift management
- Conflict resolution
- Vendor management
- Time management
- Inventory management
- POS systems
- Compliance & regulatory standards
- Emergency response
- Hazardous materials handling
- Food safety
- Guest relations
- Handling inquiries
- Restaurant/hotel experience
- Retail management
- Commercial/residential cleaning
- Janitorial services
- Specialty cleaning chemicals
- Pressure washing
- Floor buffers & scrubbers
- Sanitization
- PPE use
Personal Information
- Relocation: Open to relocation
- Work Permit: Authorized to work in the US
- Availability: Open to relocation, Authorized to work in the US
Languages
English
Professional Working
Timeline
Street Sweeper Operator
Cr Jackson
06.2026 - Current
General Manager
Pop's Mart Fuels
09.2020 - 03.2026
General Manager
Applegreen
10.2017 - 09.2020
General Manager
Carolina Convenience/Applegreen
05.2014 - 10.2017
High School Diploma -
Madison Central High School