Tracy Buchanan
Sumter,SC
Summary
Dynamic customer service professional with experience at Foundever, adept at resolving complex issues and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively managed escalated calls, fostering loyalty and repeat business. Proven ability to train staff and implement process improvements, ensuring efficient service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Foundever
05.2012 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Learned key product features to provide accurate information and support.
- Utilized customer service software to log interactions and track resolutions.
- Collaborated with team members to enhance service delivery and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dietary Aide
Sumter Health & Rehab Center
2011 - 03.2013
- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nutritionists to ensure compliance with dietary restrictions.
- Trained new staff on food safety protocols and proper meal preparation techniques.
- Implemented process improvements that enhanced meal delivery efficiency and quality.
- Coordinated with healthcare staff to adjust meal plans based on individual health needs.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
No Degree - Associate Degree
High School Diploma -
05.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Staff training
- Dispute resolution
- Customer education
- Research
Timeline
Customer Service Representative - Foundever
05.2012 - Current
Dietary Aide - Sumter Health & Rehab Center
2011 - 03.2013
Central Carolina Technical College - No Degree, Associate Degree
Sumter High School - High School Diploma,
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