Summary
Overview
Work History
Education
Skills
References
Timeline
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Tracy Caparoni

Kenvil,NJ

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

13
13
years of professional experience

Work History

Manager of Business and Administration

Macy's Willowbrook
11.2020 - Current
  • Strategize and support store leadership with a high level of attention to Power BI reporting on store scorecard, daily hours, open hours, and expenses.
  • Ensured compliance with monthly safety activities, and quarterly audits and inspections.
  • High attention to staffing, ensuring the store is staffed efficiently based on the payroll budget.
  • Consistent follow-up with AST on daily hires, training, and call list, coaching leadership on forms of recruitment and interviewing.
  • Oversee the colleague's new hire experience and onboarding processes, raise the engagement of new hires, and lower turnover.
  • Store contact for trade leaders, follow up with service channel work orders, and oversee technology updates.
  • Assisting the Operations Manager with the daily functions of the At Your Service department, delivering customer support, curbside, and BOPS, ensuring staffing is consistent, and working with the captain to delegate the workload.

Macy's Manager of Sales and Customer Experience

Macy's Willowbrook
07.2020 - 11.2020
  • Drive and exceed sales goals by leading initiatives through coaching and recognition, while optimizing productivity and efficiency.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Recruited and hired qualified candidates to fill open positions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Regional Administrative Assistant

Macys
03.2020 - 06.2020
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Coordinating the team meeting off-site and coordinating the agenda for the day.
  • Arranging remote work team sites for teams.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Provided administrative support to the Regional Manager and other staff members as needed.

Administrative Support Team Supervisor

Macy's
Willowbrook, NJ
09.2011 - 03.2020
  • Supervise office of 6 Employees that support the Macy's Executive team by providing counseling to Store Executives regarding employment, staffing, training, development, employee relations, compensation, and performance management for the store
  • Recommend actions to improve and conduct exit interviews, review and manage associate job openings daily, ensure effective screening of all candidates, plan and execute internal/external recruitment strategy, interview process and job offers
  • Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction
  • Act as liaison to the District's Human Resources office for all HR issues and objectives.

Education

Roxbury High School
01.1986

Skills

  • Proficient in Kronos, Excel, Word, and Outlook
  • Independently as well apart of a team Highly organized with the ability to adapt
  • Quickly to changing priorities Effective prioritizing and time management skills
  • Sales Tracking
  • Budgeting and P&L
  • Decision Making
  • Problem Solving
  • Team Recruiting and Onboarding
  • Problem-Solving

References

References: Furnished upon request

Timeline

Manager of Business and Administration

Macy's Willowbrook
11.2020 - Current

Macy's Manager of Sales and Customer Experience

Macy's Willowbrook
07.2020 - 11.2020

Regional Administrative Assistant

Macys
03.2020 - 06.2020

Administrative Support Team Supervisor

Macy's
09.2011 - 03.2020

Roxbury High School

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Tracy Caparoni