Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Castillo

Chicago,IL

Summary

Dynamic and results-oriented professional with a proven track record at Instacart, where I excelled in meeting tight deadlines and maintaining high customer satisfaction. Skilled in sales expertise and adept at resolving conflicts, I bring a blend of accurate money handling and exceptional interpersonal abilities to foster loyalty and achieve goals.

Overview

11
11
years of professional experience

Work History

Personal Shopper

Instacart
06.2021 - Current


  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Handled demanding customers tactically and efficiently, resolving issues promptly and maintaining positive relationships
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Behavioral Health Technician

Streamwood Behavioral Helt
03.2021 - 06.2021
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Bartender Shift Manager

Lionhead Pub
02.2014 - 10.2019
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.

Education

Diploma -

Geneva High School
Geneva Illinois
06.1993

Skills

  • Accurate money handling
  • Product expertise
  • Sales proficiency
  • Customer service

Timeline

Personal Shopper

Instacart
06.2021 - Current

Behavioral Health Technician

Streamwood Behavioral Helt
03.2021 - 06.2021

Bartender Shift Manager

Lionhead Pub
02.2014 - 10.2019

Diploma -

Geneva High School

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Tracy Castillo